Our Culture
This core value encourages us to find solutions instead of simply saying "no".
What is We Listen, We Care?
You wake up sick 15 minutes before your shift. What should you do?
What is contact a manager immediately? Note: We ask that you contact us 4 hours before on most call outs.
Even if a coworker says they are okay after getting hurt, this should still happen.
What is the injury should be reported?
This should be your first response when a guest is upset.
What is listen?
This is required before removing company property from Holiday Lanes.
What is management approval?
A guest asks for something you cannot do. According to our culture, what should happen next?
What is pass the ball/find someone who can help?
True or False:
Checking texts, schedules, and company communications is the employee's responsibility.
What is True?
This policy allows Holiday Lanes to investigate suspected theft, safety concerns, or security breaches.
What is The Workplace Searches Policy?
This is the goal when dealing with an angry guest.
What is resolve the issue professionally while keeping the situation calm?
This workplace activity is not permitted without permission.
What is recording coworkers?
Name the core value that emphasizes doing things right the first time.
What is All in?
Name 3 pieces of personal information that should be updated with management when they change.
What is Address, phone number, emergency contact, legal name, certifications, etc?
Reporting lost keys, suspicious activity, theft, and security concerns are examples of these.
What are employee security responsibilities?
When you don't know how to solve a guest problem, this is what you should do.
What is ask for help or pass the ball?
An employee may receive discipline for failing to report this.
What is theft or suspicious activity?
According to Melanie's welcome letter, what is every employee's number one job?
What is smile, welcome every guest, and provide Best Guest Service?
An employee has a concern but doesn't feel comfortable speaking with their direct supervisor. What policy allows them to speak with another manager or Melanie?
What is the Open Door Policy?
What are four responsibilities of the last employee leaving the building at night?
What is Lock doors, arm the alarm system, turn off appliances, and turn off lights not needed for security?
Friendly service, appreciation, and a thank you are examples of these things every guest should receive.
What are positive guest experiences?
Harassment, discrimination, unsafe behavior, and policy violations should all be handled this way.
What is reporting them to management?
Name all five core values and give an example of one.
What is Legacy Since 1960, Best Guest Service, All In, Up2SomeFun, and We Listen, We Care?
This policy protects employees who report safety concerns, harassment, discrimination, theft, unethical behavior, or company policy violations in good faith from being punished, harassed, demoted, or treated unfairly for speaking up.
What is the Anti-Retaliation and Whistleblower Policy?
What can happen if an employee fails to report unsafe conditions, theft, or other wrongful conduct?
What is they may be subject to disciplinary action, up to and including termination?
When a guest says, "Nobody told me that," your next step should be this.
What is listen, take ownership, and work toward a solution?
heft, violence, drug use, harassment, and damaging company property are examples of these.
What are behaviors that can result in disciplinary action?