Host Success
Tools and Systems
The Airbnb Pitch
Host Onboarding
Objection Handling
100

This Airbnb resource offers step by step instructions for a variety of functionality

Airbnb Help Center

100

What is the primary CRM you will use in your day to day job?

Salesforce

100

How much is the single service fee?

15.5%

100

What is the minimum amount of photos a host needs to upload to publish a listing?

five (5)
100

I dont have time right now

Acknowledge

Respond/Educate
Close

200

Aircover covers up to how much in damages?

$3 million USD

200

this tool requires extra care  given the amount of personal identifying information within it

Nova

200

Opening this as much as possible over the next 12 months can help increase visibility and in turn, potentially bookings

calendar

200

What is a component of the onboarding process that can change for a host depending on what geo/market they are in?

regulation/licensing/permits

200

I'm not sure I want to open availability more than a week in advance

Acknowledge
Respond "best way to meet guest's search results"
Close

300
Describe 2 of criteria to become a Superhost
  • Hosted at least 10 reservations, or 3 reservations that total at least 100 nights
  • Maintained a 90% or higher response rate
  • Maintained a less than 1% cancellation rate, with exceptions for cancellations due to Major Disruptive Events or other valid reasons
  • Maintained a 4.8 or higher overall rating (A review counts towards Superhost status when either both the guest and the host have submitted a review, or the 14-day window for reviews is over, whichever comes first.)
300

Finish this sentence:

"Hi this is X calling on behalf of Airbnb. I need to let you know that this call.."

This call is being recorded for quality and training purposes. is that okay with you?

300

Airbnb offers guests what differentiation vs. competitors like Booking.com or VRBO?

higher quality guests
higher quality standard of listings
global party ban
single service fee

300

name 3 of the top amenities guests want

  1. Pool
  2. Wifi 
  3. Free parking
  4. Air conditioning or heating 
  5. Kitchen 
  6. Hot tub
  7. Washer or dryer 
  8. Self check-in 
  9. TV or cable
  10. BBQ grill
300

I'm not sure about a discount

Acknowledge
Respond
Educate

400

This cancellation policy allows hosts to apply different cancellation policies for specific dates. 

Seasonal cancellation policy

400

This needs to happen in order to receive attribution for action taken by a host after a conversation

log the conversation in salesforce

400

This discount is one of the highest converting promotions available to hosts

New listing promotion

400

in finalizing a booking, a guest is agreeing to what outlined by the host?

House Rules

400

the new listing promotion is quite high

Acknowledge
Respond
Educate

500

when determining a price for their listing, name one popular tactic hosts can take?

look at similar listings
airbnb resource center

500

there are 3 possible results you can choose from when logging a call. what are they?

prohost - connect with decision maker

prohost- connect with gatekeeper

prohost - not connected

500

According to the Airbnb Resource Center, what are the 4 primary categories that impact how search results work?

Quality
Popularity
Price
Location

500
How are taxes handled? 

In some locations, Airbnb may collect and remit certain taxes on the host's behalf. However, there may be other taxes the host is responsible for. 

If Airbnb’s automatic tax collection and remittance isn't available for certain taxes, hosts can collect taxes manually.

500

I don't like Instant book

Acknowledge

respond 

close

M
e
n
u