Lost VS. Bad
Scripts
Programs and APR's
VINSolutions
Whos' Who?
100
It is day 32 and you have not heard back from a prospect that called in originally asking about the 2010 Acura MDX they were interested in test driving. How should you close out this customer lead?
What is 'Lost - Lead Process Completed.'
100
When asking a customer if this is a good time to speak, the customer has given you the _________ light.
What is 'Green'.
100
This 1.9% APR is currently available up to 36 months on these certified vehicles. Clients also receive 2 years of free maintenance.
What is GM Certified
100
If you are the last one scheduled to work in the BDC for the evening, the last place you need to review for all of your team mates in the...
What is 'the desklog' for unanswered internet leads.
100
Who is this?
Who is, Drew Hoselton, Owner and CEO of Hoselton.
200
A new salesrep entered a walk-in just to see how our CRM worked. You received the UST the next day. How should you close out this customer lead?
What is 'Bad - Dealer Test Lead'.
200
Name the four categories of core objections.
What is: holding off, price is too high, still looking and not enough for my trade.
200
What is the name of the program to earn points towards your next Chevrolet purchase?
The Chevrolet Advantage Program!
200
Reports that you should check daily are
What is your response time report and appointment list report.
200
Who is this right hand lady?
Who is Connie Fess, Executive Assistant to the Hoselton Family.
300
Customer is interested in setting up service appointment and contacted us via Hoselton.com. How do you close the customer lead?
What is - 'Bad - No Intent to Buy'.
300
If you are havving a conversation and building a prospects "Profile" record, you have gained this.
What is: CONTROL!
300
Name two benefits of the Nissan One to One Program.
Hoselton Nissan offers more discounts and benefits: Buy 3 Tires, Get the 4th for $1 $100 Refer-a-Friend Program FREE car wash with every service visit FREE check engine light diagnosis Earn points faster at Hoselton Nissan: Enrollment Bonus: Get $100 Rewards Dollars to use towards your next Hoselton Nissan vehicle purchase! (new or Certified used vehicle) Enrollment Bonus: Get $25 Rewards Dollars to use towards your next service visit Earn 3% back from all service work to put towards your next vehicle purchase Get $50 Reward Dollars with the purchase of any Security Plus Get $50 Reward Dollars with the purchase of any Ziebart Platinum Package Short Term & Long Term Benefits Earning Points is Easy! When you enroll in the program, we will preload your card with sales and service points here at Hoselton Nissan. We then make deposits on your behalf for every transaction made at our dealership. Earning points is easy! Increase your Purchase Power! You can then redeem these points on your next service visit, for parts or accessories purchases, or, if you choose, for your next new or used vehicle purchased at Hoselton Nissan! Simply tell your sales consultant that you want to redeem your Nissan One to One points. It's that easy. Rewards+Plus! Rewards+Plus gives you even more opportunities to earn points by shopping online with over 300 leading retailers (such as Target, Best Buy, Home Depot, and many more!). This exciting feature allows you to shop online and each purchase earns you bonus points that can be used exclusively at Hoselton Nissan. Select retailers also offer exclusive retail discounts and coupons up to 35% off!
300
When adding a customer into VINSolutions, you can use the 'Referral' or 'PreviousCustomer' field as a lead TYPE when...
You should not be using the two options as a lead TYPE as it adjusts your weekly performance report.
300
Who is this employee? She works for all of our locations.
Who is Sue Blum, Guest Services Manager.
400
You have called and sent out emails for 30 days, but your client has not been opened and email or responded. How do you close out this customer lead?
What is 'Lost - Did Not Respond'.
400
Complete an 'Overcoming a Price' objection.
What is = "The price is the easy part. The price we can adjust, your taste we can't. If you don't like the vehicle then the price does not matter".
400
The 2013 Toyota Avalon is currently offering this special APR...
Trick Question - the Avalon does not have any special APR's.
400
When you receive a duplicate lead, you should always
What is check to see if there is new contact information and update the customer profile.
400
Who is Dave Rogers, Toyota Lead Sales Manager, circa 19.... :) DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!! DAILY DOUBLE!!!
Who is Dave Rogers, Toyota Lead Sales Manager, circa 19.... :)
500
Your customer mentioned that they were not given enough money for their trade. They feel their vehicle is worth $5,000 more than we are able to give them. How do you close out this customer lead?
What is: 'Lost - No Agreement Reached'.
500
Use this when your prospect has questions that you still need to investigate or question the manager.
What is 'providing and assuming'.
500
Name 4 vehicles that qualify for a college rebate for any of the brands.
Name 4 vehicles that qualify for a college rebate for any of the brands. Toyota Camry (gas), Corolla, Matrix, RAV4, Tacoma, Yaris or Prius-c! Eligible Models Include: Altima Sedan, Altima Coupe, Rogue, Sentra, Versa Hatch, Versa Sedan (exclude S trim), Juke, Xterra, Frontier and Cube.
500
When running the appointment list report, you always need to change this field to make sure you retrieve the appointments that you set.
What is 'Created By'.
500
This Finance Manager originally was an Internet Sales Consultant in our department. He also just celebrated his birthday on 5/25!
Who is Steve Dash, Finance Manager, Chevrolet.
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