Career Pathways
Who Am I?
Vocabulary
Hospitality Disasters
Career Planning
100

My employees include servers, bakers, and restaurant managers.

What is Restaurants & Food/Beverage Services?

100

I spend my workday checking guests into rooms, handling reservations, and answering questions at a hotel.

Who is a front desk clerk?

100

This is an arrangement made in advance to hold a hotel room, restaurant table, or other service.

What is a reservation?

100

A hotel guest arrives to find dirty sheets and towels. This department should be contacted to correct the problem.

What is housekeeping?

100

This high school elective introduces students to the science behind food preparation.

What is Food Science?

200

My employees include housekeepers, front desk clerks, and hotel managers.

What is Lodging?

200

I help hotel guests arrange restaurant reservations, transportation, and local activities.

Who is a concierge?

200

This document lists a traveler's planned destinations, activities, and transportation arrangements.

What is an itinerary?

200

A customer tells the server they have a severe peanut allergy. The restaurant must prioritize this concern.

What is food safety?

200

Known by the initials FCCLA, this student organization provides career and leadership opportunities.

What is Family, Career and Community Leaders of America?

300

My employees operate amusement rides, maintain attractions, and manage recreational facilities.

What is Recreation, Amusements & Attractions?

300

I help travelers arrange transportation, accommodations, and activities for their vacations.

Who is a travel agent?

300

This service involves preparing and providing food for special events.

What is catering?

300

A roller coaster begins making an unusual grinding noise. This should happen before more guests ride it.

What is stopping the ride for a safety inspection?

300

A teenager begins working at a restaurant and learns skills directly from experienced employees.

What is on-the-job training?

400

My employees arrange trips, guide visitors, and promote destinations.

What is Travel & Tourism?

400

I work at an amusement park, making sure rides operate correctly, checking safety equipment, and helping guests board and exit safely.

Who is an amusement park ride operator?

400

This term describes practices used to maintain cleanliness and prevent contamination.

What is sanitation?

400

A visitor is upset about a canceled reservation. The employee should use this important workplace skill to resolve the situation professionally.

What is customer service?

400

This professional organization offers culinary training and credentials for food service professionals.

What is the American Culinary Federation?

500

A worker who coordinates sightseeing activities and guides groups of visitors belongs to this pathway.

What is Travel & Tourism?

500

I work overnight at a hotel, checking financial transactions while also assisting guests.

Who is a night auditor?

500

This type of employment is common at ski resorts during winter and amusement parks during summer.

What is seasonal employment?

500

A restaurant has excellent food but keeps losing customers because employees are rude. This part of the guest experience needs improvement.

What is customer service?

500

An aspiring chef earns a college degree, completes culinary training, and gains restaurant experience. These are different ways of preparing for this leadership position.

What is an executive chef?

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