Story Points
Give me an example of walking a guest to a table and having a meaningful conversation.
Do it.
If a guest presents a problem over the phone, what should you do?
Try to figure out if you can solve the problem yourself, if you can't, get a manager.
What do you have to say when you are walking around a corner?
"Corner" duh...
A guest with a wheelchair is exiting the restaurant. What do you do?
Open the door for them and tell them to have a wonderful day.
What does '86' mean?
It means we are out of an item.
What should you do if a guest calls requesting a 12 top?
Ask what time they are going to be in and then ask a manager if we can accommodate for that time.
How many pieces of fresh baked bread come in a to-go bag?
3
What should the color of our Hand-Cut Steaks be? (Specific Color)
Ruby Red
What does the 'T' in HEART stand for? And what are the 3 words associated with it?
Thank You, Genuine, Memorable, Grateful
How many points is the host section worth on a shop?
4