Corporate Initiatives
HotSOS Info
HotSOS Setup
HotSOS Reporting
100
Name one of the corporate initiatives?
Outstanding Calls Reduction, Priority Based System, Standardization of HotSOS issues, Performance Reporting.
100
Who is the parent company to HotSOS
Amadeus
100
Maintenance, Housekeeping, Front Desk are all areas that need to be added into HotSOS as a ______ ?
Department and/or Trade Group
100
Name this Chart
Comprehensive Trend Chart
200
What is considered a Priority 1 using the new Priority System?
Guest Calls
200
What % of global hotel brands use HotSOS?
70%
200
Give an example of something that would qualify in HotSOS as a Trade
Plumbers, Guest Service Agents, etc.
200
Name this Chart
Activity Distribution Chart
300
If the property recognizes that the property may need to order parts in order to complete the call, what must be done to it's Priority?
It must be changed to a priority 5
300
What date will SOSuite be decommissioned?
July 2018
300
What are the two ways a HotSOS call can be sent to a team?
By device or by personnel
300
THE DAILY DOUBLE. Name that Chart.
Executive Summary
400
What is the number one issue with Outstanding HotSOS Calls
If an Outstanding HotSOS call exists, employees will be unable to enter the problem into the system again.
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