Service Culture
This is what BASE stands for
What is Brand and Service Excellence?
This document outlines an employee's duties and responsibilities
What is a job description?
The three different touchbases in Workday
What is 30/90/Annual touchbases
The type of leave that allows employees to take off vacation
What is PTO?
DHG stands for
What is Davison Hospitality Group?
These are Sheraton's three brand values
What is:
Welcoming
Assured
Community
This document explains company rules, benefits, and workplace expectations
What is an employee handbook?
The process used to welcome and train new employees
What is onboarding?
The skill that helps HR professionals resolve disagreements between employees
What is conflict resolution?
This is the company Davidson to manage our 401k's
What is Empower?
This is Sheraton's target guest
What is a team player?
The process that checks a candidates employment history, education, or criminal record permitted by law
What is a background check?
This document outlines areas for improvement and specific performance expectations
What is a performance improvement plan?
The HR metric that measures how many employees leave an organization
What is employee turnover?
Name 1 Davidson Hospitality Core Values
What is....
This is what the G.U.E.S.T Model stands for
What is:
Greet the guest
Use the guest's name
Establish the guest's needs
Show interest
Thank the guest
The document that explains salary, benefits, and start date to a candidate
What is an offer letter?
Employees should report this type of workplace behavior if it creates an intimidating or offensive environment
What is harassment?
This interview format involves several interviewers questioning one candidate.
What is panel interview?
Name 2 Davidson Core Values that were not mentioned
What is...
This is what the L.E.A.R.N Model stands for
What is:
Listen
Empathize
Apologize
React
Notify
Employees receive this document showing their earnings and deductions
What is a paystub?
The policy that allows employees to report concerns without fear of retaliation
What is an open-door policy?
The legal concept that requires employers to provide equal opportunities regardless of race, gender, or disability
What is EEO, Equal Employment Opportunity?
Davidson matches this amount of contributions into your 401K
What is 50 cents on the dollar, up to 5%?