Scope of Training
Phase 1: Conducting Needs Assessment
Phase 2: Designing the Training Program
Phase 3: Implementing the Training Program
Phase 4: Evaluating the Training Program
100
$688
How much do Canadian organizations spend on training per employee as of 2011?
100
Chief Learning Officer
Who is a high-ranking manager directly responsible for fostering employee learning and development within an organization
100
Instructional Objectives
What are the learning goals within a training program typically called?
100
OTJ Training, Apprenticeship Training, Coop Training/Internships, Classroom Instructions, Programmed Instruction, Audiovisual Methods, Simulation Method, E-learning and LMS
What are the nine (9) best methods known to training non-managerial employees?
100
1 = Reactions; 2 = Learning; 3 = Behaviour; 4 = Results or ROI
What are the four (4) levels of criterion typically used to evaluate a training intervention?
200
Improve Organizational Performance
What is the top strategic learning goal within most Canadian organizations?
200
Examination of the environment, strategies and resources of the organization to determine where training emphasis should be placed.
What is an organization analysis?
200
Trainee Readiness and Trainee Motivation
What are the two preconditions that need to be in place for a successful training program?
200
OTJ Experiences, Seminars & Conferences, Case Studies, Management Games & Simulations, Role-playing and Behaviour Modelling
What are the six (6) best known methods for training Managerial Staff?
200
Feature Identical Elements; Focus on General Principles; Establish a Climate of Transfer; Give Employees Transfer Strategies
What are the four (4) approaches to transfer-of-training?
300
Management/Supervisory Skills Training
What is the most frequently offered training in Canadian organizations as of 2010?
300
The process of determining what the content of a training program should be as the basis of a study of the tasks an duties involved in the job
What is a Task Analysis?
300
Goal Setting, Meaningfulness of Presentation, Modelling, Individual Differences, Active Practice and Repetition, Whole-versus-part Learning, Massed-versus-distributed Learning and Feedback & Reinforcement
What are the eight (8) Principles of Learning?
300
Formal workshops, courses, seminars and Virtual Classroom
What has been found through research to be the MOST effective development method for Canadian and Global organizations, AND, what has been found to be the LEAST effective development method?
300
The process of measuring one's own services and practices against those of recognized leaders to identify areas for improvement
What is Benchmarking?
400
Ritz-Carlton
Which organization delivers 200 hours of training to each of it's employees each year?
400
Decision-oriented and knowledge-intensive jobs.
For which types of jobs does a competency assessment focus skills and knowledge for the employees?
400
You can identify "safe" behaviour profiles - actions that ensure fewer accidents.
How can behaviour modification be applied to safety training?
400
Through computers
How is Just-in-Time (JIT) training typically delivered?
400
Orientation Training, On-Boarding, Basic Skills Training, Team Training and Cross-Training, Ethics Training
Name six (6) types of other training that most organizations implement in order to meet the organization's need to integrate new hire employees?
500
Fads, fashions or "whatever the competition is doing"....
What often happens to undermine targeted training programs when organizations fail to connect training with the organization's strategic goals?
500
Person Analysis
How can organizations determine the specific individuals who need training within an organization?
500
In order to help reinforce training outcomes as well as to help learners overcome learning plateaus...AND...Encouragement is the most effective type of spot reward
Why do some employers utilize "spot rewards" as a means to reinforce learning, AND, what is the most effective type of Spot reward?
500
Coaching, Understudy Assignments, Job Rotation, Special Projects, Action Learning, Managerial Staff, Planned Career Progressions
Provide some examples of OTJ Experiences training (for Managerial staff)?
500
Transfer-of-Training
What is one of the biggest challenges that organizations face in getting trainees to demonstrate newly learned behaviours on-the-job?
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