A
B
C
D
E
100
A company wants to ensure that it is able to react quickly and effectively in the event of a crisis. The vice president of HR is in charge of developing a crisis management plan. What is the first step the vice president should take? A) Identify emergency response capabilities. B) Analyze the company's capabilities and hazards. C) Establish a planning team. D) Review applicable federal and state regulations.
What is C. Establish a planning team
100
Which solution to managing various risks offers the least secondary risk? A) Cross-training staff members B) Implementing a telecommuting program C) Initiating a new HR management (HRM) system D) Requiring all employees to complete a 20-minute first aid video
What is A. Cross-training staff members
100
What leadership assessment tool may use in-basket tests, role plays, and psychological inventories? A) Leader Career Battery B) Assessment centers C) Work samples D) Situation judgment tests
What is B. Assessment centers
100
In a risk matrix, what are the characteristics of a risk whose effects are considered most significant to the organization? A) High probability of occurrence and high impact B) Rapid onset and high impact C) Not currently controlled and expensive to control D) Not currently controlled and easiest to control
What is A. High probability of occurrence and high impact
100
The image of Texas using cowboy boots and country music is an example of this cultural layer: A)Implicit culture B) Norms and Values C) Explicit Culture D) Basic Assumptions
C) Explicit Culture
200
Which statement is true of knowledge management? A) Cultural and personal issues related to sharing information have impeded its acceptance. B) Once the initial cataloging of knowledge resources is done, maintenance becomes routine. C) Its use is growing at a rapid rate. D) It is clear that best practices translate easily across nations and cultures.
What is A. Cultural and personal issues related to sharing information have impeded its acceptance.
200
During a conflict resolution, the leader restores good relations by emphasizing agreement and downplaying disagreement. The leader is using which conflict resolution mode: A)Avoid B) Accommodate C) Collaborate D) Compromise
B) Accommodate
200
What is the first step of the ISO risk management process? A) Prioritize risks. B) Identify and analyze risks. C) Establish the risk context. D) Create communication channels.
What is C. Establish the risk context.
200
When measuring the mean of salary distributions, which method give equal weight to all values, with no regard for other factors: A) Weighted Average B) Unweighted Average C) Variance Average D) Percentile Average
B) Unweighted Average
200
Labor and management discussions at a local manufacturing plant have stalled early on during a contract renewal process. Which of the following processes can best assist the negotiators in their discussion and move the process along? A) Ratification B) Arbitration C) Conciliation D) Mediation
What is D. Mediation
300
DAILY DOUBLE!!!!! Ponder the following scenario from the television show, The Office, and choose the most appropriate response: TOBY: We should really have the office's air quality tested. I mean, we have radon coming from below. We have asbestos in the ceilings. These are silent killers. MICHAEL: You are the silent killer. Go back to the annex. How should HR respond? A) Contact the appropriate people to have the building materials replaced with healthy alternatives B) Go back to the annex C) Cry in the corner of the supervisor’s office D) Stand silently, staring at the supervisor until he or she agrees that the issue will be appropriately handled
A) Contact the appropriate people to have the building materials replaced with healthy alternatives
300
Increased global competition has forced the organization leadership team to analyze and manage unanticipated risks. The team is using a risk scorecard to help assess a variety of risks. How should the various risks be weighted? A) According to immediate financial gain B) According to strategic importance C) According to ISO 31000 principles D) According to public relations impact
What is B. According to strategic importance
300
Because change is constant and brings new risks, HR is reviewing the current context for risk management. Which assessments will provide a general sense of changing risk elements to manage? A) Emergency alert and response readiness B) Literacy levels and college admissions C) Safety inspections and reports D) SWOT analysis and environmental scan
What is D. SWOT analysis and environmental scan
300
In Belbin's theory of leadership, team roles are defined by certain strengths. What else are they defined by? A) International assignments B) Assigned responsibilities C) Allowable weaknesses D) Global prerequisites
What is C. Allowable weaknesses
300
Does culture impact the performance management process? A) Yes, most steps in the process are affected by culture and local differences in implementation. B) Yes, culture impacts the goal-setting portion of the process. C) No, the steps in the process are the same for all countries. D) No, company goals and objectives should pertain equally to all global locations, and all other steps in the process should not change.
What is A. Yes, most steps in the process are affected by culture and local differences in implementation
400
What impact an organization's Local Responsiveness (LR) globalization strategy have on the HR staffing strategy? A) More comprehensive cultural training for global assignees. B) More emphasis on mentoring and talent management. C) Development of programs in which host country employees regularly rotate into the headquarters country. D) Need to develop coherent hiring processes to be used in all locations.
What is B. More emphasis on mentoring and talent management.
400
Fielder's contingency theory contends certain leadership styles are more effective for certain situations. According to Fielder, a leader should: A) Accomplish tasks through the efforts of a team B) Change the favorableness of the situation C) Become more relationship-motivated D) Match his/her style to the maturity of the employee
B) Change the favorableness of the situation
400
What action is characteristic of constructive discipline? A) Employees are given multiple opportunities to modify their behavior. B) Dissimilar subsequent infractions must be treated individually, starting the disciplinary time clock anew. C) Employees may be discharged without warning. D) Employers must deliver written notice at each step.
What is A. Employees are given multiple opportunities to modify their behavior.
400
This type of data analysis is used to determine if a relationship exists between two variables: A) Variance Analysis B) Regression Analysis D) Trend Analysis C) What-If Analysis
B) Regression Analysis
400
What potential outcome is a good example of a downside risk? A) Increased error rate during an accelerated work schedule B) Solid data showing a gap in employees skills relative to the organization's strategy C) High retention rate after two years of employment D) Over-enrollment in an online course on cultural diversity
What is A. Increased error rate during an accelerated work schedule
500
The market for a particular product has become saturated and growth is occurring only through introduction of new products. What phase of the business life cycle is occurring? A) Introduction B) Growth C) Maturity D) Decline
C) Maturity
500
What would be a structural barrier to risk management? A) Resistance to new ideas B) Low awareness of risk management strategies C) Tendency for business units to value operational needs D) Leaders who are willing to assume risks
What is C. Tendency for business units to value operational needs
500
An organization is facilitating and implementing a change. The leadership is relying on independent centers and multiple origins for change within the organization and radiate out unevenly. This approach is called: A) Cascade B) Progressive C) Contingent D) Organic
D) Organic
500
An organization recently acquired a supplier in a different country. How will HR successfully comply with all country, industry, and governmental compensation and benefit laws in the new country? A) Download information from approved websites. B) Consult with an international law firm. C) Hire an industry interpreter from that country. D) Assign international interns to research legal compliance.
What is B. Consult with an international law firm.
500
The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views is having: A) Global Mindset B) Cultural Intelligence C) Universal Ethics D) Cultural Understanding
A) Global Mindset
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