Chapter 1
The total collection of facts, opinions, beliefs, and perceptions that you hold about yourself at any given moment.
What is Self-Concept
Teachable, easily measurable, and quantifiable abilities, such as coding, data analysis, or typing speed.
What are Hard Skills
Characterized by high dominance and low sociability, individuals with this specific communication style are typically frank, decisive, demanding, and highly focused on bottom-line results.
What is the Director style
The three most basic, essential components required for any fundamental communication process to function.
What are the Sender, the Receiver, and the Understood Message
This component of an attitude represents the emotional segment, involving your feelings, moods, or prejudices toward a specific subject.
What is the Affective Component
An individual’s specific belief in their own ability to achieve a goal, complete a task, or handle a distinct challenge successfully.
What is Self-Efficacy
Human Relations focuses on three distinct levels of relationships: with group members, one-to-one, and this foundational level.
What is the relationship with ourselves
The process of deliberately altering your natural communication style to match the style of the person you are interacting with to build rapport.
What is Style Flexing
This type of transmission is a swift, one-way process meant to distribute information quickly without requiring or expecting a reply.
What is Impersonal Communication
This component consists of the opinions, knowledge, structures, or beliefs a person holds about an object or idea.
What is the Cognitive Component
This core component of self-esteem reflects what you think, feel, and value about yourself on an internal level.
What is Self-Respect
This holistic organizational concept states that a person’s separate characteristics—such as emotional stability, physical health, and home life—cannot be completely separated from their behaviour at work.
What is The Total Person
When a person is under extreme stress, they may default to this destructive zone where their natural communication style traits become highly exaggerated and rigid.
What is the Excess Zone
Unlike impersonal communication, interpersonal communication relies heavily on this loop to ensure a message was truly comprehended
What is Feedback
The final part of the ABC model, this component reflects an intention to act or behave in a certain way toward someone or something.
What is the Behavioral Component
If you believe your life is completely dominated by luck, fate, or outside forces, you are displaying this specific psychological mindset.
What is an External Locus of Control
While critical thinking and judgment are classified as "thinking skills", interpersonal traits like reliability, empathy, and integrity fall under this specific label.
What are Personal Qualities
This communication style pairs high sociability with low dominance; these individuals are typically warm, patient, and excellent listeners who hate conflict.
What is the Supportive Style
To maintain self-respect, an individual's daily behaviors must align seamlessly with this personal framework.
What is their Core Value System (or Integrity)
This core psychological concept is defined as a relatively enduring organization of beliefs, feelings, and behavioral tendencies directed toward a specific object, person, group, or event.
What is an Attitude
While self-esteem is essentially an internal attitude toward yourself, it develops early in life heavily driven by this external group.
Who are Parents (or early family influences)
According to workplace statistics, this percentage of real-world employee terminations is caused by poor interpersonal skills rather than a lack of technical ability.
What is 90 percent
The two primary dimensions or axes used to plot and determine a person's specific communication style on a behavioral grid.
What are Dominance and Sociability
Self-concept is deeply influenced by this psychological phenomenon, where you unconsciously act in ways that ensure your beliefs about yourself come true.
What is a Self-Fulfilling Prophecy
When your cognitive beliefs don't line up with your actual behaviors (e.g., knowing smoking is bad but doing it anyway), you experience this uncomfortable state of mental tension.
What is Cognitive Dissonance