platform/insurance
This is the underwriter's tool for adjusting a class-rated premium for risk characteristics the algorithm didn't capture, always with a documented credit or debit and a reason.
What is schedule rating?
This hx tool turns messy broker submissions (Excel SoVs, PDFs, images, ACORD forms) into structured data mapped straight into your model schema.
What is the Ingestion Agent?
This is the acronym for the collective organization of U.S. insurance regulators
What is the NAIC (National Association of Insurance Commissioners)?
What is an environment?
A sales rep says an account "isn't in our ICP." What does ICP stand for?
What is Ideal Customer Profile?
This ratio, charged premium divided by technical premium, tells you whether a risk is being written at a margin, a discount, or right on target.
What is rate adequacy?
This is the LLM that triage is currently hosted on.
What is OpenAI/GPT 5.4/ChatGPT ?
In the US, insurance is regulated by roughly this many separate jurisdictions, each running its own DOI. Roughly how many is that?
56 (will accept 50-ish)
Do we have an AI actually write and deploy pricing model code for us, not just answer questions about it?
Yes, Actuarial Agent (AA)
hx's internal term for the front-end view component actuaries define to control what an underwriter actually sees and interacts with.
What is a CUIC?
This hx feature lets an actuary re-rate an entire portfolio on a new model version in minutes and see the before/after technical premium comparison.
What is batch rating?
This is the current maturity stage of Submission Triage on the hx platform (not yet General Availability)
What is Early Adopter?
In Lloyd's and in the London Market, this delegated-authority role is called a coverholder. What's the roughly equivalent term used in the US?
What is an MGA (Managing General Agent)?
This per-field and per-value metric flags low-certainty mappings for manual review, so underwriters know exactly what to double-check before trusting the machine.
What is confidence scoring?
In agent-roadmap docs, hx's three agents get shortened to AA, IA, and this third one, the newest and least mature of the three.
What is UA (Underwriting Agent)?
During a demo, a CUO asks if the AI behind the hx platform can learn from their underwriters' preferences. Is this possible?
No! LLM queries are static, so we can't do this.
How well these are configured for a given line of business directly determines how much volume actually flows straight through Triage untouched.
What are appetite and eligibility rules?
The US body that coordinates model laws and standards across all those state regulators is the NAIC. Does the NAIC itself have the power to directly regulate or license an insurer?
no. States do the actual licensing and enforcement, the NAIC only sets standards and coordinates.
A prospect asks: "Can we build our own custom AI agent on top of hx using our own model provider, like a private Claude or Gemini deployment?"
No, this is not something hx allows.
The messy Excel document format brokers commonly send that lists out property, values, and locations, and that the Ingestion Agent is specifically built to parse.
What is a Statement of Values (SOV)?
A "seamless transition" is one of three named integration patterns hx offers alongside a customer's existing PAS or workbench. Name either of the other two.
What are "headless" and "hx-first"?
A prospect asks: "We've been told Triage 'shifts decisions left.' Concretely, does that mean underwriters lose visibility into submissions that get auto-declined before they ever see them?"
No, visibility isn't lost. Declines happen with structured reasoning captured and broker notification issued automatically, and an expert override is always available, so it's a faster default path, not a black-box removal of human oversight.
US insurance regulation traces back to this 1869 Supreme Court case, which held that issuing an insurance policy wasn't a transaction of interstate commerce, cementing state-level control.
What is Paul v. Virginia?
Name 3 human-in-the-loop/human-based checks built into hx throughout the pricing journey of an UW.
hx's data processor commitments include supporting this GDPR-related acronym, the formal request a policyholder or employee can make to see everything a company holds on them, which hx can fulfill because all policy and pricing data is extractable via API.
What is a DSAR (Data Subject Access Request)?