Basic Disclosure
What IRM number is Required Taxpayer Authentication?
What is 21.1.3.2.3
What is Alerts/Account Conditions section?
What is certain applicable account conditions such as IDT Indicator and/or Decedent
Where do you generate the Transfer Pin?
What is IAT Disclosure Tool (Generate PIN)
What Form must be filed for POA/TIA?
What is Form 2248 and Form 8821
What IRM number is Identity Proofing for Additional Taxpayer Authentication?
What is IRM 10.10.3.3.7.
For MFJ Accounts what must the taxpayer provide?
What is both names on the name line
What happens when Minor, Deceased, and Incompetent are selected?
What is the Authorized Contacts listing will be updated
How many digits is the transfer pin?
What is Four
Authorized contacts sections will only show ______.
What is appropriate authorized contacts for your call based on the entity information for both IMF and BMF.
If there is not enough data present on the year selected, what must you do?
What is manual research from two different resources.
If a taxpayer gets the address wrong, what do you do?
What is verify current account address then Additional authentication
What does the alert TPP mean?
What is Open or Closed TPP issues
What IRM is Initial Authentication Transfer Procedures/Transfer PIN?
What is 21.1.3.2.5
What Form gives you access in fiduciary capacity?
What is Form 56
If, at the conclusion of the authentication process, the caller fails authentication, what note would you put in AMS?
What is HRFAILED
If the taxpayer gives the wrong date of birth, what must you advise them?
What is contact SSA
What is Alert MFT 32 mean?
What is Form 1040/IMF - Questionable ID Theft Return
or tax returns that are known instances of Identity Theft (IDT).
On the Telephone Transfer Guide, How do you know a department accepts a transfer PIN?
What is the Icon Key (Accepts PIN)
For deceased Taxpayers, what must be included on the second name line (not including the name)?
What is the title administrator, executor, trustee, etc.
What letter is issued to taxpayers if the return was not direct deposit and is going out by mail?
What is CP53 Series
What four elements are needed for Basic Disclosure?
What is: TIN, Name(s), DOB, Address
If an Alert says "IDT INDICATOR" What are 3 possible IDT Indicators?
What is IDT1, IDT3, IDT8, MXEN, Mixed Periods, SCRM or SSA2
According to IRM 21.1.3.2.5, What is the SECOND thing you must do before you transfer the call?
What is Ask the Taxpayer to repeat it back to you.
How many elements must be Verified on Form 2848?
What is 5 elements
Additional authentication must be completed before disclosing information on accounts involving what?
What is multiple entities, mixed periods, MFT 32 accounts, or cases involving open, unresolved, closed or resolved IDTVA tax related identity theft transactions. IRM 21.1.3.2.3