ALOHA Promise
What does the "L" stand for in ALOHA?
Love Selflessly
Repetition is what?
The Foundation of Learning
What is the least important word?
I
When soothing your soul, what might you need?
Water
What is ONE part of our credo?
Passion for people
Heart for hospitality
Hospitality is our ministry
What does the "O" stand for in ALOHA?
Our Promise
We like to say we learn in...
3s - ABC - 123
What are the 3 most important words?
I'm SO sorry.
When describing something to a guest or each other - we like to keep this phrase in mind.
Words Paint Pictures
Name 1 soul word.
My Pleasure, Welcome Home, Let Me Help, Dignity, Great News, Honor the Absent, Sanctuary of Peace, I'm Sorry, Guest, Earn, Family, Love, Appreciation, Compassion, Sacred, Process & Guidelines, Fair, Serve, Grateful, Team, Reciprocity, Ministry, Promise, Deliver
Recite the Aloha Promise.
I, ________, promise each of you to live ALOHA by having ICONABILITY for my job and serving with warmth, welcome, and love.
Finish this phrase
"People Die,..."
Good Principles Don't.
What are the 6 most important words?
I admit that I was wrong.
What is Scroll #2? [Hint: it's on our k-cups]
I will greet this day with love in my heart!
What are the 3 Steps of Service?
1. Warm and Sincere greeting!
2. Anticipation and EAGER fulfillment of the guests' needs.
3.Fond farewell and anticipate the next visit.
What does the "H" stand for in ALOHA?
Humble Service
Say one of the two phrases that refer to what we do as "one".
Thinking & Acting As One
or
Each One to Teach One
In our servant leadership funnel...
Who is at the top?
Our guests.
Finish this phrase:
"I don't know means..."
"I don't care."
What does 10, 5, & more mean?
At 10 feet we acknowledge everyone with eyes and a smile.
At 5 feet we greet everyone verbally.
More, we go above and beyond.
What do BOTH of the "A's" stand for in ALOHA?
ACCEPT ACCOUNTABILITY & ALOHA SPIRIT
Fill in the blanks:
We're _____ as good as we used to be, but only ____ as good as we're going to be!
We're TWICE as good as we used to be, but only HALF as good as we're going to be!
In our servant leadership funnel...
Who comes first our team or our managers?
Team
What do we want to be known for?
We want to be known for doing the big things and little things right.
Share what our name means.
ICONA - Our name is our mission.
ICON = SACRED PLACE
Place of peace, where guests have a heavenly experience
A = Aloha Spirit
Serving our guests with warmth, welcome, and love