CODING
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Miscellaneous
100
When altering codes in CSG, where does the agent need to go to for the new codes to be inputted?
Change of Service
100
What is the cost of our Flagship Internet?
$49.99
100
Is auto pay and email required for a customer to purchase our Mobile plan?
Yes
100
When setting up a transfer, if you need to pickup where you left off, what icon do you select?
Green arrow (located next to the "change of service" icon)
100
Where does an agent find the Master account number?
Location under Comments
100
How far back can you as the agent back date an account?
30 days
100
Where can an agent find the provided Bulk agreement in Agent OS and CSG?
Provide both
Agent OS= Location Comments
CSG= House Comments
200
What color is the Transfer button in CSG?
Green
200
How much does the bill increase with Ultra or Gig speed from the previous level of speed?
$20 per level of speed (Plus to Gig= $40)
200
What is the price of our By The Gig plan?
$14
200
The predetermined codes in CSG used to add TV Services are called?
An ESE
200
TV Choice consists of how many channels, as well as...
15 chosen Channels as well as Basic Channels
200
What is the courtesy credit limit you can give a customer?
$10
200
What are the three quantities of data offered with Spectrum Mobile?
1Gb 20GB 30GB
300
If a customer calls in to cancel their account, where in CSG would you go to do the cancelation?
COS-Disconnect
300
What is the cost of adding Wifi each month and what do we charge for the Wifi equipment?
$5 and NOTHING!
300
What is the price of our Unlimited plan?
$29.99
300
In CSG, what symbol is hit to find Customer Information?
Books
300
How many digits is the standard account number?
16
300
In Agent OS, what tool is used to provide credit to a customer?
Credit Calculator
300
What is the Sys and Prin?
Sys= 1st four digits of account number
Prin= 2nd set of four digits of account number
400
What is the name of the tab for adding individual codes?
Available Services
400
How much for our Bundled Home Phone service and what does the customer get?
$19.99 For Unlimited Local and Long Distance
400
What is the price of our Unlimited Plus plan?
$39.99
400
In CSG, what symbol is hit to find information on what the property provides?
House
400
What is the maximum number of Mobiles that can be on one account?
10
400
In CSG, what symbol would an agent select to see Billing information?
Money Symbol
400
What is the time frame in which an agent can restart an account?
60 days
500
These codes are used for what type of account:
PTV/SHO/INT/MDM/ULT100 PD
PACKAGE CODE #08/CAMPAIGN 058/064
Shared Savings
500
Name the four Residential Television services that have cost to them.
TV Select TV Choice TV Essentials Mi Plan Latino
500
If a Customer cancels their Internet services, what happens to the price of their Unlimited Mobile Plan?
Increases $10
500
What symbol is clicked for Changes to an account?
Wrench and Screwdriver
500
What is the price of our BOGO after all services are after moving out of footprint?
$79.98
500
When does the first bill get posted on the account?
About 2 weeks after activation (The bill is printed 10 days after the account is opened)
500
When you receive this error, what are the steps to take?
Change the VIP Flag in Account setails