Safety
What does S.I.N stand for?
S.I.N. refers to Safety, Isolate, and Notify - and this is the procedure when there is a Hazardous Spill.
Where can we find a patients' documents and forms in their chart?
Media Manager
Name one room in the clinic that is ADA accessible? (Equipped with ADA exam table, lift, scale)
Suite 103: Room 8 (scott's room)
Suite 202: Room 5
What is the tool we use for the ONE SUTTER experience?
Three Step Communication
How many acupuncture and chiropractic visits does traditional Medicare A & B cover in a year?
0, traditional medicare does not cover acu and chiro at IHH. Our chiro/acu providers are not enrolled in Medicare.
Where is our meet up spot for a Code RED?
At the corner across the street
How do you send an MHO scheduling ticket?
You send a patient message and attach an appointment request.
What is one way we can protect patient PHI?
Lock your screens
Turn over paperwork with PHI when not using it
Shredding unused PHI
Using privacy screens
Verifying patient identity with multiple identification factors
Do NOT throw away PHI in the regular trash
What are the steps of the 3-Steps Communication?
1) Warm Welcome
2) Narrate the Visit
3) Fond Farewell
Name one the of the specialty lab kits
Genova GI Effects
Genova Nutreval
Genova ASP
GI MAP
DutchTest
Boston Heart
What is the PolicyStat and where can you find it?
The PolicyStat is a Sutter database that contains the standard policies and procedures for the workflows within Sutter. It is available on the Sutter Sharepoint Page.
What appointment type does acupuncture use for a follow up appointment?
ESTABLISHED PATIENT RETURN [EST]
What is the Notice of Privacy Practices or the HIPPA?
It is a document informing patients how their PHI may be used and disclosed, and how the patient will access their information.
What services do WE do benefit checks for?
Acupuncture only
Name one of the Shared Medical Appointments (SMA) we did this year.
Ayurveda for Constipation
Managing Menopause
Integrative Approach to Back Pain
Pranayama for High Blood Pressure
Ayurveda for Insomnia
Integrative Weight Management
Name one error prevention tool of the month and how it's used.
STAR, SBAR, Cross Check, ARCC, 5:1 Feedback, Question and Confirm, Clarifying Questions
What is needed for a patient with an HMO insurance to be covered at IHH?
A referral that is authorized. (Check with Tiante if unsure)
What interpretation services are available to us?
Language Line Solutions
- Voice
- Video
- In-person interpreter
What is a deductible?
The deductible is an amount of money that the patient is required to pay before their insurance starts to pay.
How many visits are authorized for a patient on the Cancer Grant?
3 visits (as of June 2025)
What emergency drills do we conduct yearly?
Medical Emergency Drill
Disaster Drill (Earthquake)
Fire Drill (2x per year)
How do you add the self-pay discount to an appointment?
Select "Do Not Bill Insurance" under the coverage tab and then under other appointment information: select the contract "PB WF IHH SELF PAY"
Who is our safety specialist or infection preventionist?
Safety Specialist: Tim Hunt
Infection Preventionist: Sarah Tamanaha
What is the best action to take when a patient cancels within 24 hours of their appointment?
Document their cancellation, send them a late cancellation letter, and try to fill their slot through the waitlist.
What is IHH's slogan?
Healing people, transforming healthcare.
Every encounter is a healing encounter.