Benefits
Caller Scenario
Alignment
LINGO
Medicare Basics
100

These are the benefits that ilumed offers

$0 copay at PCP office

Transportation Services to and from PCP, Specialist or Pharmacy 

Patient advocate team 

HEIA (to assess Needs) 

Case Management and Chronic Care Management Services.

100

When you answer an incoming call, and a patient asks "Who are you? And what do you have to do with my doctor?"

ilumed is an extension of your Primary care Physician's office. We have partnered with your PCP to offer additional benefits to improve your health care. I can let you know specifically why we called if you can provide me your name and date of birth?

100

How many ways can a person align to their doctor?

100

ACO REACH

Accountable Care Organization Realizing Equity Access Community Health

100

Qualifications for Medicare 

65 or older 

Disability 

End Stage Renal Disease

200

what are the requirements for ilumed's transportation benefit

3-day notice

20-mile max limit one way 

8 round trips or 16 one-way trips per calendar year

Available Monday - Friday 8am to 8pm EST


200

"Well, what is this costing me?"

Ilumed services cost you absolutely nothing and is 100% free. 

200

This form of alignment involves a person going to Medicare.gov and choosing their doctor from the website

MVA- Medicare Voluntary Alignment 

200

SVA

Signed Voluntary Attestation 

200

This part of Medicare pays for hospital visits 

Part A 

300

What are the companies that ilumed has contracted with to provide transportation services.

Uber (Not Wheelchair accessible)

Ride Health (New Jersey – Uber, Lyft, Wheelchair accessible) 

Sandy Valley (Kentucky-Wheelchair accessible)) 

Maruti (Texas -Wheelchair accessible)

Little Kanawha (Roane County, WV - Wheelchair accessible)

Tri River Transit (Lincoln, Logan, Boone, Mason, and Wayne counties, WV – Wheelchair accessible )


 

300

"Nothing is just FREE! Someone has to be paying for this." 

This is a free program covered by Medicare. 

300

This form of alignment is when a patient signs a form in the PCP office

SVA - Signed Voluntary attestation Form 

300

MVA

Medicare Voluntary Alignment 

300

This part pays for prescriptions

Part D 

400

Give some Examples of Chronic Diseases that may qualify patients for our CM services.

Diabetes

Chronic Obstructive Pulmonary Disease 

Congestive Heart Failure 

Kidney Disease


400

"I need a ride scheduled and have to use a walker. Will the driver assist me in putting my walker away?"

Unfortunately, uber drivers cannot help with your walker, but you are more than welcome to bring a companion that can assist you.

400

This type of alignment is claims based and will occur after a patient has seen their doctor regularly. 

Auto Alignment 

400

MBI

Medicare Beneficiary Identifier 

400

This part pays for outpatient services and clinical services

Part B

500

The patient will be responsible for this when going to a doctor other than their PCP.

Their copay 

500

"I don't even go to that doctor anymore." 

Oh, okay! Medicare currently has Dr.______ listed as your PCP. We recommend you go to Medicare.gov and create an account if you don't already have one with them and select your new provider so that they know where you are continuing your care. 

500

A patient must see their PCP this percentage for them to be auto aligned 

33%

500

CMS

Centers for Medicare and Medicaid Services 

500

What is a Medicare Advantage plan? 

Private health insurance that contracts with the government to bring patients medicare benefits. Medicare advantage replaces traditional Medicare

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