Emergency Response
During an IM Flag Football game, a player sustains a very serious ankle sprain and is unable to put any weight on their ankle. As you complete an accident report, you ask the participant if they’d like for an ambulance to be called. They immediately refuse and say they'll find their own way to an urgent care center “by taking an Uber or something.” What do you do?
You should clearly explain that EMTs can provide a free on-site medical assessment and that charges are only incurred if transportation is provided by non-Rowan EMS. If the participant still refuses EMS, you must respect their decision to refuse service. Not everyone can afford ambulance services, so participants have the right to decline care.
What do officials & supervisors need to wear/bring to every shift? (4 items each)
Official attire: Black IM Shirt/Stripes (tucked in), black shorts or pants, athletic shoes/sneakers, whistle
Supervisor attire: Polo, name tag, slacks/khakis/non-holey jeans/black pants or shorts, + referee gear (whistle/spare black IM shirt) just in case you need to hop in
Basketball - What is needed to obtain legal guarding position?
a. Both feet touching the court inbounds.
b. The front of the torso facing the opponent.
You are a supervisor and your close friend, who is a referee, has arrived late to every single shift so far. It is now Week 1 of playoffs, and they arrive at 5:58 PM for a shift that began at 5:30 PM, with games starting at 6:00 PM. This is the first time you’re supervising while they’re working. What do you do?
You should treat your friend the same way you would any other staff member. Being friends cannot affect how you enforce staff expectations.
Ask why they arrived late, but make it clear that arriving at 5:58 PM for a 5:30 PM shift is not acceptable.
Document the late arrival in the shift report and notify Andrew/Nick, especially because this has become a pattern.
A player shows up to an intramural regular season game clearly frustrated. They state that they have been trying to get on their team’s roster all afternoon, and Fusion Play has not been working at all. What do you do?
Players must log into Fusion Play using their Rowan email address (@rowan.edu). If they are not a Rowan University student, they will not be able to log in.
If they are already logged into Fusion Play but cannot join the team, first confirm if they are on another roster in the same league (Open, MG, Women's). If not, you can manually add them to the roster through the Fusion Staff app.
RCSJ students living on campus through Rowan Choice may play intramurals but must email rowanintramurals@gmail.com to receive an organization code that will allow them to bypass the Rowan login requirement.
If a player is experiencing any other login or roster issues, they should also email rowanintramurals@gmail.com for assistance. However, if they are not on the roster by game time, they cannot play that day.
Basketball playoffs are in full effect, and there is a packed slate of games all night. During a Frat game, a player takes an elbow to the mouth and blood splashes everywhere on the court. One of your coworkers suggests you “just throw down a towel and keep it pushing” because they do not want to start running behind. What do you do?
You should remind them that for health and safety reasons, blood needs to be cleaned up carefully and thoroughly. All blood must be wiped up, and the floor must be sanitized/disinfected before play can be resumed.
You notice lightning far away but hear no thunder during your outdoor soccer shift. All of the players still want to keep playing. What do you do?
Regardless of what others want, we are required to enact and follow the inclement weather policy. All games must be stopped and players & staff should be directed to go to their vehicles or inside the Rec Center. Play should not be restarted until 30 minutes after the last sight of lightning or sound of thunder. Keep the staff updated in the group chat on when games will resume. You are able to also notify participants through the Fusion Play app.
Volleyball - What is an illegal back row attack?
A back row player attacks a ball which is completely above the height of the net, jumping from on or in front of the attack line.
You are 21 years old and enjoying happy hour with a couple of other of‑age supervisors. However, you look across the bar and see a referee at the bar while wearing their referee shirt. You remember that they are scheduled for an early shift that same day. What do you do?
You should contact Andrew and Nick and have them ensure that the referee does not work that night. Referees should not work when under the influence of alcohol or other drugs, and the referee being in that setting before a shift could be a potential issue.
The ref should have meetings with Andrew and Nick before they work for Intramurals again. Also, don't wear your IM shirt out to the bar.
You are supervising basketball, and notice that an official is struggling in a Frat game. In the last 2 minutes, they mistakenly call a blocking foul instead of a blatant charge, and this call led to a loss for the team that was wrongly penalized. The referee who missed the call was showered with boos as the final buzzer sounded. What do you do?
Make your way onto the court to address the crowd. Do your best to quiet the crowd and remind them that it is unacceptable to boo or heckle the officials. Also, ask the crowd to leave the facility. Escort the officials away from the court and keep them away from the crowd.
In the post‑game meeting, you should comfort the referee and let them know that you support them and that no referee deserves to be treated like that. Once you deem that the referee is in a space where they can receive constructive feedback, you should explain the difference between block and charge calls and how to avoid future issues.
If you notice earlier in the game that an official is struggling, you have the option to put on your referee gear and shadow them on the court, helping guide and support them through the game.
During a Women’s 11v11 Soccer playoff game, Player A pulls Player B down to the ground by their ponytail in an away‑from‑the‑ball foul. Player B responds by getting up and punching Player A in the face. Player A falls to the ground, where they are then kicked in the head by Player B. There is no further physical contact. What do you do?
You should eject both Player A and Player B from the game due to the fact that they pushed/struck each other. You should give Player B medical attention and evaluate them for a potential concussion. 2 ejection reports should be filled out, and both Players should be suspended on Fusion Play. Notify Andrew/Nick immediately because of the severity of the incident.
There is a Men’s A 7v7 soccer playoff semifinal, and halfway through the game, a spectator tells you that four of the players on one of Team A are club soccer players. What do you do?
Take note of the players in question (names & team name). Note this information in the shift report and notify Andrew/Nick about this.
Continue playing the game, but notify the teams that there was a protest based on eligibility filed and that it would be reviewed the following day. Provided there are too many club players, Team A will automatically forfeit, regardless of whether they got away with this in previous weeks.
Softball - A fielder blocks second base and impedes a batter-runner's progress. The batter-runner would've reached second base had the obstruction not occurred; however, there is already a runner standing on second base. What do you do?
Award the obstructed batter-runner second base and advance the preceding runner to third base.
A recently hired referee is extremely critical of their coworkers. They frequently complain that “all the other refs suck” and regularly ask supervisors if there's a way to recommend some refs be fired for being bad. During games, when players question a call made by the other referee, this ref laughs and tells players that all IM refs are terrible. What do you do?
Speak with the referee privately, away from participants and other staff. Explain that it is okay to notice mistakes or have concerns about another official’s performance, but publicly criticizing or embarrassing coworkers is not acceptable.
Document the conversation and behavior in the shift report and make Andrew/Nick aware, especially if this has happened multiple times.
You are supervising a basketball shift and are watching a Frat game officiated by 2 male and 1 female referee. Throughout the game, the yelling and complaints by the players are all directed towards the female referee, and you notice her partners remain quiet and do not do anything to help. You notice the female referee is visibly upset and stressed. What do you do?
As the supervisor, it is your responsibility to protect the well-being of your staff and ensure a respectful and inclusive game environment.
At the next dead ball, address the officiating crew and remind them that officiating is a team effort, and allowing one official to be isolated or disrespected is unacceptable. Encourage them to speak up in-game and share the burden of player communication and management.
Then, address the players directly and inform them that the continued targeting of one official is inappropriate and will not be tolerated. Make it clear and that any continued disrespect will result in technical fouls, ejections, and/or forfeiture. You have the ability to step in and forfeit a team if the referee abuse is at an unacceptable level.
If the official does not feel comfortable continuing, either allow the game to continue with a 2-person crew or grab your referee gear and step in to replace them. Otherwise, once play resumes, stay close to the court and monitor the rest of the game. After the game, check in with the referee crew and provide your support. Document the incident in the supervisor report and notify Andrew and Nick.
Two players collide heads during a Flag Football game, and both are rendered unconscious and unresponsive. What do you do?
You should start by immediately calling EMS (856-256-4911) and providing necessary medical care. Notify the building manager using the appropriate radio code.
Keep players and spectators away so responders have room to work and EMS has a clear route to the scene.
Once the emergency is under control, call Andrew/Nick and complete all required injury documentation.
You are supervising an outdoor flag football shift and the Sunday 8pm regular season game goes into weather delay halfway through at 8:30pm. There are also 9, 10, and 11pm games scheduled. It is now 9pm and the forecast says that the storm will continue until 10pm. The 8:00 and 9:00 PM teams are asking for updates. What do you do?
Use your best judgment based on the schedule and forecast. If delays push games significantly behind, it’s reasonable to cancel the 8:00 and 9:00 PM games and notify those team captains via email or phone. Then, inform the 10:00 and 11:00 PM captains that their games are still scheduled to begin on time (pending weather).
Flag Football - In the last 2 minutes of each half, what are the 5 minor clockstoppers? (Clock stops and starts again on the ready-for-play whistle)
- Team gains a first down
- Penalty and enforcement (EXCEPTION: Accepted Delay of Game Penalty - Snap)
- Referee’s timeout
- Team attempting to conserve time illegally
- Inadvertent whistle
You are supervising a playoff volleyball game, and a team full of supervisors and GAs is playing. You notice that the supervisor team is loudly criticizing the referees and telling them what calls they should and should not be making. The referees are visibly uncomfortable and stressed. What should you do?
As the on-duty supervisor, you are responsible for protecting your officials and ensuring a respectful game environment, regardless of who is playing.
You should remind your supervisor co-workers that when playing, they hold no more power than any other participant. They should also be reminded that they should hold themselves to a higher standard than the average participant, and it is inappropriate to complain to referees. Report this to Andrew.
After a Men’s basketball playoff game, a visibly angry player approaches you. He complains loudly about the officiating, says the referees are terrible, and claims that “even his grandmother could do better.” He also states that after confronting a referee during the game, the ref responded by saying, “it's just intramurals bro, shut the f*ck up and let me ref.” The player asks for the referee’s name and phone number, saying he just wants to talk. What do you do?
Begin by calmly de-escalating the situation. Acknowledge the player’s frustration and apologize for their negative experience. Let them know you take their concerns seriously. Also, emphasize that you trust our officials and their abilities. Ask them to clarify which referee allegedly made the inappropriate comment so that you can investigate the situation and take proper action.
Make sure the participant understands that the reported language used by the referee is unacceptable and will be addressed with disciplinary action if confirmed. At the same time, remind the player that sportsmanship applies to everyone and that disrespectful behavior toward officials is also unacceptable.
Also, make it clear that you cannot and will not share personal contact information of any staff member. You can refer them to contact Andrew and Nick if they would like to file a formal complaint.
You are supervising 11v11 Soccer, and a player tears their ACL on Field 1 and is in need of medical attention and an ambulance. Meanwhile, on Field 2, a multiple‑person fight breaks out. What do you do?
As the only supervisor, you will need to prioritize and delegate responsibilities effectively.
Prioritize the Seizure on Field 1
- Immediately move to Field 1 to address the medical emergency.
- Instruct the nearest official or responsible staff member to call EMS (or do so yourself if no one is available).
- Assign a trained staff member to remain with the injured player and monitor them until EMS arrives
- If safe and possible, assist in transporting the participant closer to the gate for faster EMS access. If they cannot be moved, keep them stable and comfortable until EMS arrives.
Once the Medical Situation is Stable
- Once you know the medical emergency is being appropriately handled, turn your attention to the fight on Field 2
- De-escalate any remaining tension and gather accounts from the officials.
- Obtain names and contact information for all involved.
- Inform the players that they are suspended from intramurals until they meet with Andrew/Nick. Complete ejection report.
- Notify Andrew and Nick with details of both incidents.
Immediate life-threatening emergencies take priority over fights.
You are supervising a shift during a playoff soccer match when a player approaches you alleging that a player on the opposing team directly called them a discriminatory term. You ask your partners about it and they say they didn't hear it. What do you do?
Immediately stop the game.
1. Speak with the player making the allegation and record as much information as possible.
2. Figure out who allegedly said it, what exactly was said, and whether there were any witnesses.
3. Speak with the officiating crew and any other staff who may have been nearby. If no staff member heard or witnessed the discriminatory language, do not guess or assume what occurred.
4. Speak with the captains/teams and reinforce that discriminatory language is not tolerated and that any conduct heard or witnessed by staff will result in immediate action.
5. If discriminatory language is later heard or witnessed by an official or supervisor, stop play and eject the offending player immediately.
6. Email Andrew and Nick with a DETAILED description of the incident - include what was alleged, names of all individuals involved, and how it was handled.
Soccer - What does DOGSO stand for, and what are the 4 considerations for it?
Denying an Obvious Goal Scoring Opportunity
- Number and location of defenders
- Direction of play
- Likelihood of keeping or gaining control of the ball
- Distance between the offense and the goal
A male referee consistently refuses to acknowledge or respond to feedback from supervisors or fellow referees who aren’t men. When men speak to him, he is warm, agreeable, and conversational, but when non‑men speak to him, he is disinterested, rude, and dismissive. What do you do?
This must be privately addressed immediately, and you should strongly warn him that this behavior is completely unacceptable, and referees who act in this way have no place here. The employee should also be written up and referred to Andrew and Nick.
You are supervising a soccer playoff match when a player is shown a red card for using discriminatory language. The ejected player refuses to give you their name and continues to cause issues. When you ask their teammates for the name, they all claim not to know the individual. The player also refuses to leave the facility, even after you ask multiple times. What do you do?
If the ejected player refuses to provide their name and their teammates are unwilling to cooperate, inform the ejected player and the team captain that the game will be considered a forfeit, the entire team will be suspended on Fusion Play, and their non-cooperation will be documented to professional staff (Andrew and Nick). If the player refuses to leave the facility, tell them that Rowan PD will be called to remove them from the premises. Avoid engaging in an extended back-and-forth. Write a detailed incident report and inform Andrew and Nick.