Sales
When should you update CCS?
As you go through your day you should be logging activity after every interaction.
What is our Retention rate?
98%
What is HLAC?
The Healthcare Laundry Accreditation Council
When should your RevMo slides be updated?
Friday
What is our Service Vision? How we connect
Create a positive moment with every interaction.
Care, Connect, Impress
What are Our Remarkables?
Customer Advocate
ComfortFIRST
AssuranceFIRST
ValueFIRST
Explain to a customer what Inventory Management is.
we get your linen inventory level back to your needed amount every regularly scheduled visit, while continuously analyzing your case load to optimize your inventory level, so you always have what you need. Your Service Manager will conduct Quarterly Needs Assessments to check your needs level against your use.
What is our 5-Point Product Quality System?
Premium Products
Highest Sanitizing Standards
Bright White Standard
Individually Packaged Gowns
Independent Laboratory Testing
What is the purpose of RevMo accelerator days?
To create a foundation of collaboration and growth within the organization and our customers.
What year was ImageFIRST founded?
1967
What is F.O.R.D.?
A FORD act is the act of doing something special for someone using the information gathered.
Family
Occupation
Recreation
Dreams
What is our Plush Promise?
Switching to our Comfort Care line of gowns will improve your patients’ perception of your facility by at least 50% compared to your previous medical gowns. If it doesn’t, we will give you one free month of service!
What 3 components make up our Triple BioShield Protection?
Dead on Contact wash
Bacteria-Inhibitor Softener - BacStat
Plastic Barrier
What is the goal of a Goodwill Visit?
Goal: Keep loss business low, make renewals easier, minimize At Risk, and discover internal growth opportunities.
What is our values? How we work
Be Safe, Be Honest, Be Respectful and Be Remarkable
What are the steps of our selling process?
Pre-Appointment Planning
First Appointment
Presentation
Closing
Post Sale
What does NPS stand for? and what is IF national average?
Net Promoter Score. 82%
What does R.P.P. stand for?
This acronym stands for Revenue Per Pound and is a key measure that affects our profitability.
What is the 3 step process for getting referrals?
Ask
Lead
Incentivize
What are our Priorities? How we win
Exceptional Associates, Operational Excellence, Profitable growth
Explain IF process for handling objections?
E.C.I.R:
Empathize
Clarify
Isolate
Respond
What is your Market revenue run rate?
Seattle: 230K
NorCal: 275K
What is our wash temp for soiled product?
158-160 degrees
What is the agenda for the RevMo Meeting?
Hint: You can look it up!
IF Way and Ripples
Weekly Calendar Flash and Accelerator Debriefs
New Buisness
Installs
CSW
Renewals
Accounts Receivable
Lost Business Prevention
Team Weekly Plans
Action Item Review
Who founded ImageFIRST?
Jerry and Murray Berstein - Nixon Cleaners