History
date, time and location of first In-N-Out burger store opened?
What is Oct.22,1948 at 4:15 P.M and Baldwin Park
Month recognized for child Abuse Prevention Awareness
What is April
Type of cheese on the burgers
What is American
always greet customer by saying
what is "Hi, How are you?"
3 items that MUST be carried by two people
What is Shake mix, Bucket of a potatoes, and crate of spread
First Store to open outside of California
What is #80 in Las Vegas
9 levels for Associates and requirement for each level
Clean-up: Morning clean-up
Level 1: Counter handout/Drive handout/Drive drinks
Level 2: Counter/Walk -up order taking
Level 3: Host, Speaker/Driver order taking/Handheld
Level 4: French Fries
Level 5: Salad Table
Level 6: Cooking
Level 7: Cooking, Store operations knowledge, Requires completion of divisional manger LMS requirements
Relieve management for meetings
Level 8: Cooking, Passed a week at an operational skills store
completed 4th Manger class with a passing grade can a shift as needed
On an Animal Style burger
What is pickle, grilled onion, extra spread, and mustard-fried are added to the stock ingredients
The Four Nevers
1: Never make excuses
2: Never Argue
3: Never make a big deal out of a complaint
4: Never put the customer on the defensive
method used to for dicing potatoes
What is two hands method
Place where the shape of the name tags came from
What is Disneyland
Sizes of of the five cups
shake green cup- 14 ounces
Small- 12 ounces
medium-20 ounces
large- 32 ounces
extra larger-44 ounces
Soft Drinks we offer
What is Coke, Diet Coke, Barqs Root Beer, 7UP, Dr.Pepper, Minute Maid Lemonade Zero Sugar, Pink Lemonade, and Unsweet Ice Tea
Reasons grooming is important especially for Host
What is you are in direct contact with customers, Host is the customers first impression
Cut gloves are used when...
When using a knife, slicing onion, cleaning all slicers and dicers
Date of first In-N-Out TV Commercial aired and had this famous movies star portrayed
when is July 13,1977 and John Wayne was portrayed as the cowboy riding a horse though the drive lane.
The three categories tomatoes sorted in
What is Green (1-2 days to ripen), Pink (.5/1 day to ripen) and Red (Ripe)
Oil used for the fries
What is Sunflower Seed
Fish Bowl Effect
What is the open kitchen, nothing to hide from our customers
Proper Rotation Method
What is FIFO
First In, First Out
Number of stores Guy Snyder opened
What is 47
Fill in the Blank
" Quality you can __, Cleanliness you can ___"
What is " Quality you can taste and Cleanliness you can see"
Mission Purpose Statement
In-N-Out Burger Exists for the Purpose of:
1: Providing the Freshest highest quality food and services for a profit, and spotless sparkling environment whereby the customer is our most important asset
2: providing a team oriented atmosphere where goal setting and communications exist and to provide excellent training and development for all or our associates
3: Assisting all communities in out marketplace to become a stronger safer and better places to live
The Four Essential questions
What is
1: " Would you like onion on your burger?"
2: " Would you like French Fries?"
3: "would you like anything to drink?"
4: "Will you be eating here?" or " Will you be eating in the car?"
All locations of Silent alarm buttons
What is office, pay window, walking, counter orders, drive handout