Did You Say Upgrade?
This is valid for 30 days.
What is the upgrade offer?
This indicates the quote is no longer valid.
What is quote expired?
For warranty contract details or repair credit calculations, send members here.
What is AHS/HSA?
A repair credit becomes invalid if a customer accepts this offer.
What is a CIL offer?
This is the time frame that you should allow an agent to respond to your question before submitting the question to the New HVAC Lead Chat.
What is 3 minutes?
Issued by the autho team based on the diagnosis for a covered item.
What is a repair credit?
This status indicates that the offer was sent to the customer via email but decision made on their end.
What is pending member approval?
Inbound agents should not send this form.
What is the equipment cancellation e-form?
Frontdoor App users never receive repair credits for this reason.
What is they are not warranty holders?
If you need to include your supervisor in on an email to a customer, this is what you would use to do so.
What is BCC?
I can show you the status of and upgrade offer.
What is CSP?
When we see this status, agents can go forward with verifying equipment availability.
What is quote approved?
If no payment has been made and the vendor needs to change equipment on an offer, you may do this.
What is unlock the offer?
Some regions do not have one of these, preventing upgrade participation entirely.
What is a participating vendor?
You should always communicate questions or concerns with an outbound agent on a quote in this chat.
What is HVAC Upgrade Chat
This link is embedded in the upgrade offer for customers to use if they need payment assistance.
What is the financing link?
Customers in CA, MD, PA, NJ, TN, MA, ME and VT may show this status in CSP.
What is down payment made?
Inbound agents should not change this as it relates to equipment availability.
What is the equipment status?
This team creates a contract when an app user submits a request, triggering a conversion work order.
What is the FrontdoorPro Team?
This email is used when sending emails to members.
What is Frontdoor Pro shared email.
These equipment brands are used in the Upgrade Program: Lennox, Goodman, Bryant, Carrier, Payne, Trane, Trane RunTru and _______?
What is Grandaire?
This status can indicate that a tech is unable to provide alternate options.
What is job cancelled?
When a vendor gives you a specific model number to add to the quote, you may proceed if these two conditions are met.
What is the offer is not assigned to an agent AND it has not been accepted by the member?
If needed equipment models cannot be sourced, FrontdoorPro will recommend for customers to pursue these options.
What are repair, CIL, or replacement with the warranty?
What are the four chats used only for New HVAC agents.
What is New HVAC Lead Chat, Financing Status Chat, HVAC Upgrade Chat and Team Space Chicken Chat.