Workplace communication
What is one important skill for communicating with customers?
Listening, speaking clearly and being polite.
What does it mean to be a good team member?
Cooperating, helping others and completing your tasks.
What is a hazard?
Something that has the potential to cause harm.
What makes a workplace email professional?
A clear subject, polite language, correct spelling and appropriate information.
What should you wear to a job interview?
Clean, neat and appropriate clothing
Why is listening important at work?
It helps you understand instructions and avoid mistakes.
What should you do if you disagree with a team member?
Listen respectfully and discuss the issue calmly.
What is a risk?
The likelihood that a hazard could cause harm and how serious the harm could be
What should you do if you receive an email from someone you don't know?
Don't open links or attachments; check with a trusted person.
Why is being on time important at work?
It shows reliability and respect for your workplace and team.
Give an example of professional language you could use at work.
Good morning, how can I help you?”
Why is it important to share tasks fairly?
So everyone contributes and the work gets completed efficiently.
Give an example of a workplace hazard.
A wet floor, exposed electrical cord or blocked walkway.
What should you do before clicking on an unknown link?
Check who sent it and make sure it is safe before clicking.
What is a resume used for?
To provide an employer with information about your skills, education and experience.
What should you do if you don't understand an instruction from your supervisor?
Ask politely for clarification.
A team member is not helping. What could you do?
Speak to them respectfully and offer support or discuss the issue with the team leader.
What should you do if you notice a hazard at work?
Report it to the appropriate person and, if safe, take steps to prevent someone being harmed.
Why is it important to save your work regularly?
To prevent losing your work if there is a technical problem.
Name three qualities employers look for.
Reliability, teamwork and a positive attitude.
You receive an angry customer complaint. What should you do?
Stay calm, listen, be respectful and seek help from a supervisor if needed.
Your team has a deadline tomorrow but one task is unfinished. What could you do?
Work together to prioritise the task and support the team member to complete it.
You see a wet floor with no warning sign. What should you do?
Warn others, report it and follow workplace procedures to have it cleaned or made safe.
You accidentally send an email to the wrong person. What should you do?
Tell your supervisor or trainer and follow the workplace procedure to correct the mistake.
You are running late for work. What should you do?
Contact your supervisor as soon as possible and explain that you will be late.