Industry Basics
This individual makes random, unscheduled appearances at local food service businesses to ensure that the workplace and food are safe for staff and consumers.
Health Inspector
What is our private label brand that offers espresso machines?
Estella
This is your primary resource for researching product questions.
WebstaurantStore website
This comes in sizes like 1/2, 1/3 or 1/6 size.
Food Pans (also accept hotel pans, steam table pans)
What is the only fruit that has seeds on the outside?
Strawberries
A customer reports that the Acopa 11oz wine glass they purchased only holds 10.25oz of wine. You let the customer know this is an example of _________
Nominal Measurement - The ounce listing in the title is for reference to help customers compare this glass to other similar glassware listed by brands, it is not a unit of measurement.
Identify this type of coffee equipment that provides a labor savings and is commonly found in convenience stores and hotels.
Cappuccino/Instant Coffee Machines
This is an internal resource that only you can see which contains helpful information such as vendor email addresses.
Internal Notes
This type of measurement has been rounded off to a standard for marketing purposes.
Nominal measurement
What is the only US state where coffee beans are grown?
Hawaii
USDA Organic, Kosher, and Gluten Free are examples of certifications you might find on what category of products from our site?
Consumables
What is the primary difference between an automatic vs pourover coffee brewer?
How the unit obtains water for brewing. Automatic coffee brewers use a plumbed water line, while pourover brewers require the operator to add water for each batch.
This report is quite helpful for when a customer is experiencing an issue with a product.
Complaints Report
NSF stands for _______ __________ _________
National Sanitation Foundation
The name Spam is a combination of which two words?
Spiced Ham
Name 2 places where you would typically expect to find any applicable certifications for a product listed prior to purchase.
Product page, specsheet/manual, testing agency website
How can you assist a customer who reports that their pourover coffee brewer is "starting and stopping" during the brew cycle?
Instruct them to delime the equipment.
This admin search feature allows you to search for keywords in order comments
Comment Search
In order for most warranties to be valid, equipment must be installed by a ______ _______
Service Technician
Which state is credited as the birthplace of the cheeseburger?
Colorado
The Humpty-Dumpty Drive-In in Denver patented the cheeseburger in 1935.
If you are considering covering all/part of the cost of service for a customer whose equipment is outside of warranty, what should you ask for before you determine what portion of costs WEB could cover?
Ask for a Quote
Coffee urns take longer to brew than some other coffee preparation methods. About how fast do these units brew?
Approximately 1 cup per minute.
Spec sheets, manuals and warranties are kept in this section on the website.
Resources and Downloads
The disclaimer stating "Note: Style May Vary" says this item is a ______ item.
Generic (also accept sub-item or fill-in item)
What is the only food that never spoils?
Honey
The oldest jar of honey ever discovered was 5,500 years old!