Computers Vocab
Tech Support Vocab
Grammar Unit 1-2
Grammar Unit 3-4
Customer Service General
100

ALMACENAR DATOS?

STORE DATA

100

QUEJA?

COMPLAINT

100

This is more easy (_______) than the other exam.

EASIER

100

DE QUIEN?

WHOSE?

100

A quality of a good IT professional

Knowledgeable, polite, patient, attentive, reliable, informative, kind

200

ALTAVOCES?

SPEAKERS

200

COLGARSE?

CRASH

200

Adverbs of Frequency: NORMALMENTE?

USUALLY

200

CUANTO vs CUANTOS?

HOW MUCH/HOW MANY

200

What is the point of customer satisfaction surveys?

To know what you are doing right or wrong, and to improve your service.

300

REDES?

NETWORKS

300

JEFE DE VENTAS?

SALES MANAGER

300

Comparative: MOST SMART?

SMARTEST

300

She did finish. (AFF)

She finished.

300

Something you should do so that your customers can understand you.

Use simple vocabulary

400

DISCO DURO?

HARD DRIVE

400

CODIFICAR?

TO ENCODE

400

He (casi nunca) comes to class.

HARDLY EVER

400

Answer "Did he call?" in negative past simple.

He didn't call.

400

If you are working on someone's device, and it is taking a long time, what is something you could say to them?

"Thank you for your patience" "Sorry for the delay"

500

PLACA BASE?

MOTHERBOARD

500

MEMORIA DEL ORDENADOR?

CACHÉ MEMORY

500

Irregular Superlative: MORE GOOD THAN

BETTER THAN

500

Which QUE is used for people and things?

THAT

500

What should you do or think about before you make a promise to a customer?

If you have the time to complete the task, if you have the tools to complete the task successfully, if you be able to deliver on your promise

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