Fees
What is the service charge on an Oklahoma home policy?
$2.25
We have a 6-month auto policy in California. What will be the monthly installment amount when it renews at $968?
$167.33 ($161.33 + $6)
Agent Sue made a change on her insured’s Travelers auto policy on Friday. When will we see this transaction hit billing?
Tuesday
What happens if a customer overpays?
It is credited towards the next bill.
On the UNT2 screen, you see a tracer type as “CC-CC-HO”. What does it mean?
Direct entry transaction was input by Payment Services to change the type pay code from one Recurring Credit Card bill plan to another Recurring Credit Card bill plan (Installment credit card payments to lump sum credit card payment for example)
What is the benefit of linking policies?
reduced Service charges
948516024-Agers pays $300.00 today, what is the next bill amount?
$101.84 ($200.92-$99.08 part pay)
What Due dates do we offer?
1st-28th
What happens if a customer underpays?
The remaining minimum due is added to the next bill plus a late charge, if applicable
What screen can I find refunds that are sent to the customer?
UNT 2
What is the service charge for a Washington auto policy?
$5.00
Agent Kelly received the renewal for her insured’s Travelers auto policy in MN. The 12 month renewal premium is $1212. How much will the monthly installments be?
$211.04 (205.04+6 SC)
Mr. Jones is looking to pay his bill before it gets mailed out to avoid the service charge. If his bills are due on the 22nd of each month when should we have the payment and process it by?
No later than the 1st, because the bills go out 20 calendar days before the due date which would be the 2nd and payments processed through ePay takes 1 business day to post
612983434 SALVATORE OLIVIERI- Why is my service charge only $0.70 on this policy?
In the state of FL the service charge is an interest charge on the outstanding balance of the account when not paid in full. -- Unpaid balance on key policy times 18% annual percentage rate divided by 365 days times 30 days per billing cycle. (Balance Due) * (18%) / (365) * (30)
Rounding is done at the end of the calculation. During the last step of the calculation, if the third decimal place field is 5 or greater, then round up. If the value is 4 or less, round down.
ABS will base the interest charge calculations on 365 days in a year, with no adjustments being made for a leap year or 28, 29 or 31 day months.
Where do I find the residence address if it is different than the mailing address?
USO5
What is the late fee on an Oklahoma policy?
$3.50
611720925 JACKIE VIZENA customer wants to pay her policy up until October. How many installments do I collect today?
4 months-as prepaying dont collect SC. 4x193.33 would be 773.32 and her next installment after would be due 10/28
when is the Current Bill due? 609710835
06/01 for 819.26
6102356272031-How much will my next bill be if i change my due date to the 15th?
Due Date > 15 > Revised Bill Amount - 163.68 > Next Due Date 7-15-23 > Bill will be mailed 6-25-23
What is the minimum amount we will send a bill for?
$10 + Service charge
What is the NSF (unhonored payment) Fee on a New Jersey boat policy?
$0
What amount is currently due on this policy?
612983434 SALVATORE OLIVIERI
Min Due 10.70, balance due 48.31 due 06/08
What due date will an AP change made to this account today impact the bill? 606000837
06/28
601038673 BERNADETTE A MONTGOMERY - as of 06/01, How much will my next bill be if I change my due date to the 10th?
No change, next due date 07/10
612409982 634 1- What ways can we collect payment from this customer for the cancel notice?
G-Funds-- Credit cards w/ a Visa or MasterCard logo, home banking payments, money orders or bank (cashier’s) checks