Instant Issue Card Handling
T/F Routing Instant Issue cards between branches is acceptable in emergencies.
Shipments to facilities should be prepared under _________, limited to 150 plastics and be accompanied by the ____________ Form.
Dual Control and Instant Issue Shipment Form
All forms: shipment form, audit form and destruction log should be maintained for _____.
One Year.
The __________ serves as the gift card liaison and is responsible for ordering gift cards for the branch network. They also can help you reset your password for the gift card system, called ________.
When auditing, ________ should be investigated, and follow-up should continue until it is resolved.
Differences.
T/F Branches can print off Instant Issue debit cards and mail them to customers in their local market.
False- this is not permitted.
Plastics should be shipped via ____________. If it is not available, a courier may transport the plastics in a ________________.
Armored car service; tamper evident bag.
Inventory Audits should be performed ______ control on a _____ basis.
Dual Control; Weekly basis.
Gift cards are received by Commercial Services and verified under dual control and compared to Simplexes. They are kept under dual control until requisitioned by a branch using the __________________. Shipments are prepared under dual control and accompanied by a signed Shipment form, then transported via _________. If that is not available, a courier may transport the plastics in a tamper evident bag.
Facility Vault Ordering Form; Armored Car.
Cards will be assessed an inactivity fee of $____ per month beginning in the month following 12 consecutive months of no activity as long as there are funds remaining on the card.
$4.95.
Misprints and defective cards should be destroyed and recorded under _______ and on the _____________.
Dual Control and Instant Issue Destruction Log
The Instant Issue Printer should be monitored under camera surveillance and secured to the location with a locking security cable. Instant Issue Printer Keys and the Keys for the security cable should be stored under _________. Used film and ink ribbon should be properly _______ after use.
Dual Control; destroyed.
The persons performing the inventory audit should provide an acutal count of cards in stock and compare it to the inventory within Card Wizard. The _____________ should be used to perform weekly inventory audit.
The Destruction Log
When received by the branch, the cards should be counted and verified under dual control and documented on the shipment form. The completed shipment form should be scanned to ____________.
Commercial Services.
A _______ audit should be completed under dual control: An inventory listing will be pulled from Simplexes and emailed to each branch. Branch staff should conduct an audit under _________ by comparing the Simplexes listing to the physical cards on hand. Both individuals should sign and date the listing and scan it to _________ for review and filing.
Monthly; Dual Control; Commercial Services.
The reserve supply of instant issue plastics is secured under dual control in ______________ and maintained in the Card Wizard software.
Commercial Services
Working supply should remain securely stored in the ____________. Our instant issue hopper can hold _____ cards at once.
Instant Issue Printer; 125.
Any out of balance audits should be noted on the ___________ with a detailed description of the cause of the difference.
Card Wizard Balancing Form
Reserve supply of gift cards should be stored under _________; the working supply should be maintained in a secure location during working hours and placed in a ______ during non-working hours.
Dual control; Safe.
T/F Gift cards can be sold to non-customers.
There is a ______ fee per card. It is waived for ______ customers.
False. Only to customers.
$4.95; Max Money.
T/F Branches should keep their reserve supply of Instant Issue debit cards under dual control in the main cash vault.
False- Branches should not maintain a reserve supply of card stock at their individual locations.
Shipments of plastics received should be counted and verified under ______________. It should be documented on the shipment form and entered into inventory on the ________ software. The completed shipment form should be scanned to ___________ for review and filing.
Dual Control; Card Wizard; 16 CB Operations.
Following completion of the inventory audit, the ___________, __________, and Shipment Form should be scanned to ___________ for review and filing.
Card Wizard Balancing Form, Destruction Log; 16 CB Operations.
Cards should be used on a first-in/first-out basis and sold at least _____ years prior to the expiration date. Cards should be destroyed upon deactivation or expiration.
5 years.
The minimum load amount is _____.
The Maximum load amount is ______.
Give me the description that should be entered in Encore. For larger orders, email a list of the cards sold to 03 TrecAdmin, in the subject line of the email, type your Market Number then gift card.
$10; $1000.
The last four of the card, customer last name, and card type.