Prepare for Arrival
Where do we find the incoming clients screening?
What is Client Prospects
This phrase is used when warmly receiving a new client at Warriors Heart.
What is “Welcome Home”?
These two screenings are completed during intake to identify recent substance use.
What are a UDS and Breathalyzer?
This department contacts CR through what slack channel to let us know a client needs an RTC Orientation.
What channel? What department?
What is dashboard. What is Medical
You are completing an intake and the Warrior suddenly appears unwell. What would you do?
What is: Stop what you're doing and call for Medical assistance. The process can be completed later if necessary as long as Consent to Treat has been signed.
What are two ways that tell us when an intake is expected? How do we know if they need Transport?
What is Calendar invites from admissions and Room-Request slack thread.
What is Calendar invite from admissions.
Staff should assign this to the client during the initial intake process.
What is a client identification number or client ID?
This process documents everything the client brought to the facility.
What is person and inventory search.
What are 3 items to check for while doing the Move in- Move out checklist?
What are: Doors, floors, dressers, walls, ceilings, windows/window covers, lighting, nightstand, sink/faucet, shower/tub, curtain rack, toilet, towel rack, and all other furniture.
ou called for Medical on the Intake Slack feed, but no one has responded after 5–10 minutes. What would you do?
What is: Send another message in case the original request was missed. While waiting, you can continue appropriate intake tasks, such as working on the Intake Packet with the Warrior.
An intake has arrived onsite and completed his/her UA test. How long should you wait until the test has valid results?
What is 5 minutes.
Upon arrival, staff must observe the client’s behavior, presentation and overall condition to identify these concerns.
What are immediate medical, clinical or safety concerns?
In addition to intake paperwork, these visual records are taken and added to the client’s profile.
What are the client’s photographs?
Client photo, State ID (Front), and Insurance (Front and Back).
Name 3 processes staff do for orientation other than reviewing the packet with the clients.
What is: Elective Schedule, Facility Tour, Move-in/Move-out form, introduce them to their BB, and DTX Survey (if needed).
Medical clears the Warrior, but you learn there is a Clinical concern. What would you do?
What is: Hold the intake and do not proceed until Clinical has cleared the Warrior.
What are the proper steps to setting up the intake room?
What is 1.) Make sure the intake room is cleaned out with anything from the previous intake. 2.) Make sure the trash is taken out. 3.) Vacuum the intake room when needed. 4.) Make sure we have an intake packet ready. 5.) UDS/BA/Pregnancy test put out with gloves. 6.) Make sure we have bins labeled with Client first name, last initial, and ID number. 7.) Make sure we have a book bag for the intake. 8.) Finally, make sure there is a laundry basket for inventory.
Immediately upon arrival, the intake asks if they are going to detox. How do you proceed?
What is inform the intake the process with getting orders.
EX: "I unfortunately can't identify if you are going DTX or RTC. Our medical team handles giving you the proper orders. Once we're done, medical will come up here to do their assessment. Then they speak with our provider, who will then give orders for RTC or DTX."
What are the three tiers of the contraband list. For each tier, give 3 different items that we would confiscate for each tier.
*You can ask for a hint, but half points will be awarded*
1.) Items we take and they can use under supervision 2.) Items they get back upon discharge 3.) Items that get destroyed
What is the time period in which we need to complete an Orientation by?
What is 24 hrs.
A Warrior arrives for intake and tells you they are an alumni. A staff member checks the Client ID binder, assigns them the next available ID number, makes all of their labels, and begins setting up their bins.
What is: Stop and correct the Client ID information. Alumni do not receive a new Client ID. They keep their previously assigned ID number, which staff should locate in their Prospective Client profile in Alleva. Any labels or other items created with the incorrect ID should be corrected before continuing.
What would you do? An unscheduled intake shows up to admit.
What is contact the admissions director on the intake channel. Provide the potential clients name and if they have been in contact with anyone from admissions. Do NOT start the intake process until it is confirmed that the warrior is cleared by admissions to admit.
Scenario: After reading the UA/BA results. The Intakes' results come back; positive for Alcohol and Marijuana, BA reads 0.201. The client is shaky/cannot write. They are sweaty and complain of dizziness. How do you proceed?
What is proceed with a fast track intake and immediately call for medical staff to see the client.
Scenario: While doing inventory, the intake brings in the following items. Assume all items are brand new and in the packaging still. What would you take?
15 shirts, 15 pants, 10 socks, 10 underwear, 3 pairs of shoes, a toothbrush, toothpaste, loofa, body wash, shampoo, straight razor, shaving cream, hair spray, deodorant, nail clippers, beard trimming kit, wallet, family photos, bible, 8ft phone charger, water bottle, vehicle keys, torch lighter, cigar cutters, cigars, vape, prescription meds, mobile phone, work phone, smartwatch, kindle, and an mp3 player.
What is straight razor, hair spray, beard trimming kit, vehicle keys, torch lighter, cigar cutter, vape, prescription meds, both phones, smartwatch, and the kindle.
What are ALL the correct forms that need to be uploaded once the orientation is complete. What are the remaining steps afterwards?
What is Client Orientation Packet Acknowledgement, Electives Power Tool Release & Waiver of Liability, Move-in/Move-out Checklist, and Orientation Checklist. Scan Orientation Checklist to Ashtyn, Chart the orientation in Alleva, and add a comms log tagging CRM and Team leads (or @VA CR).
What is the COMPLETE process for a fast track intake?
What is: UDS/BA, Face Sheet, Signatures 2-3- and 10, Client photos, Person Search, Medications, Emergency Contact ROI, Luggage only for the night, and then escort to their room.