SART/DART/ERT
This process should be performed each time an advocacy call comes in to be dispatched.
What is triage?
Client must complete at least 3 counseling sessions and/or be active in case management before eligible for this referral.
What is a legal referral?
This assessment must be performed with each client to best assess client needs and priority follow up in a timely manner.
What is lethality assessment?
If you are in the office AND on-call, you are still obligated to take these.
What is crisis calls and walk-ins?
This number allows inmates to confidentially access a counselor advocate, free of charge.
What is *25?
Only these individuals are permitted to roll out with police officers on a DV call.
Who are DV Specialists?
Client can be eligible for services if located OUTSIDE of service area, only if this information is applicable.
What is SA, Deaf or Hard of Hearing client?
Case manager should perform this task once received notification that a new client is assigned to them.
What is 72-hour follow up, 3 attempts?
When you have few in-office days due to on-call schedule or meetings out of the office, case managers should be scheduling at least one of these days when in the office.
What is a Data Day?
These fact sheets must be turned in the same day the call was taken on the hotline.
What is PREA and Off Limits Fact Sheets?
These individuals should be notified if there is ever a problem that arises when working with law enforcement or a medical professional.
Who is your supervisor and Yvette?
If a client’s assault took place in the last three years, they are enrolled in this program and applicable forms should be filled out.
What is TRC?
Case manager must input this form into ETO within 48-hours of completion.
What is intake form?
This time CANNOT be accrued in advance and must be used within 1-week when approved by supervisor.
What is NS time?
Staff person answering the hotline should take this step when they have experienced a chronic or crank caller.
What is notify Kelsey, Betty and Yvette?
Advocates cannot perform this task when speaking to law enforcement/medical professionals and survivor with language barriers.
What is translate?
These two touchpoints on ETO are more recently implemented and are crucial to show funders that POV’s services are effective and helpful.
What are Goal Tracking TP and Outcomes Assessment TP?
This POV resource can be offered to clients who have been assessed in their healing process, current mental state and are determined to be stable enough to participate.
What is Empowerment Self-Defense?
These forms are required by all staff to fill out as soon as possible when distributed, to ensure that payment can be received by funders.
What are timesheets?
Staff person on-call should take this precaution if a call comes in while driving.
What is pull over, if possible?
When providing a court accompaniment, Advocates cannot perform this task during the proceeding.
What is testify?
This form should be filled out for an active case management client who has now expressed interest in counseling.
What is Intervention Services Form?
These services are available to clients who are referred by DPSS and live in the El Monte, Pasadena, Glendale and Eagle Rock Area.
What is CALWORKS?
These individuals should be notified any time you are working off-site, working late, coming in late or off/sick/vacation.
What is your supervisor and Admin (Emily, Quiana)
If a hotline call is missed by advocate, this step should be taken by advocate, once available.
What is call service back and check if call was cleared?