Acronyms
The meaning of MU
What is Medical Update?
What is the Client Program Tab?
This transmission heading would be used in case of a patient calling for information, with no intent to see a doctor in the immediate future.
What is Advice/Referral?
This must be obtained before a NOC
What is consent?
The label FC on a provider indicates
What is a first choice provider?
The meaning of RFA
What is Request for Assistance?
This is like the "phone book" for a case
What is the Contacts tab?
This is the transmission number where you could possibly find a Walmart employee, with Cigna insurance, on a business trip to Bogotá, Colombia.
What is transmission number 63? (Cigna non-shared clients)
The place where you would find out if a NOC is required for a case
What is Ops Procedures?
A yellow triangle with an exclamation point lets you know that you need to read the requirements for this subject.
What is the Guarantee of Payment?
The meaning of IAG
What is Inter-Assistance Guarantee?
Found in the case home, this tells us where the medical/security (or otherwise) situation occurred (or could occur in the future)
What is the incident location?
The transmission type used if the client belongs to PHL but the member is not located in PHL's territory?
What is Corporate Transmission?
The client is expecting more communication from International SOS
What is an open loop?
The two steps you would follow to see the differences between providers on SPIN
What is check the boxes next to your chosen providers and click the compare button?
The meaning of RDVR
What is Rapidly Developing Variable Risk?
Things such as: travel dates, the note in which verbal consent was obtained, and more can be found in this section of the Case Home.
What is Incident Script?
In the case that a college student is injured while studying abroad in China, you would find the case on this transmission number.
Subject (of email NOC) used for nonmed APs
This is the AC that must issue the GOP if a provider only accepts a Local GOP
The meaning of MCTMO
What is Medical contact with treating medical officer?
This tab, found within the services tab, will detail any money that Intl SOS was permitted to use on behalf of a client
What is Authorizations?
Transmission number six includes these three types of cases (with one stipulation)
Under this name in the Scripts tab, the CSE can find updates, both medical and nonmedical, to the case
What is NOC & Client Update?
The section of Provider Information that people outside of International SOS do not have access to.
What is the confidential information section (in the overview)?