This agency of the federal governmentis responsible for safety in the workplace.
What is OSHA. (Occupational Safety & Health Administration)
100
The principlals of conduct that are set forth by the AAMA's Code of Ethics as they relate to the medical profession are:
What is ethical & moral.
100
Customer service includes:
What is 1. Patient comes first. 2. Patient needs are satisfied.
100
Pamphlets, support groups, telephone counseling and handouts are all examples of:
What is patient education.
100
Duty, derelict, direct cause and damages.
What is 4 D's of negligence.
200
This act in 1988 requires all laboratory facilities be federally regulated by the HCFA & CDC.
What is CLIA '88. (Clinical Laboratory Improvement Amendments of 1988)
200
Adhering to the appropriate code of law and ethics; trustworthy and honest.
What is integrity.
200
Being firm and standing up for oneself while shoing respect for others; meaning trusting your instincts, feelings and opinions.
What is being assertive.
200
The patient information packet contains: (list 4 parts)
What is introduction to the office, phyician's qualifications, description of the practice, intro to the office staff, office hours, appointment scheduling, telephone policy, payment policies, insurance policies and patient confidentiality statement.
200
Fraudulent billing of claims that are performed would fall under which law?
What is Federal Flase Claim Act.
300
The professional organization that certified medical assistants and works to maintain prefessional standards in the medical assisting profession.
What is AAMA. (American Association of Medical Assistants).
300
Planning & coordinating information & tasks in an orderly manner to efficiently complete the job in a given time.
What is organization.
300
This skill set includes: warmth & friendliness, empathy, respect, genuineness, openness, and consideration and sensitivity.
What are interpersonal skills.
300
List 4 ways patient information packets can be distributed:
What is mailed, handed to patient at initial visit, office website and placed within the office that are accessible to the patient.
300
TPO and emergencies are examples of
What is when a doctor does not need to obtain written consent.
400
The registering organization for medical assistants that provides online continuing education, certification information and member news. Also gives the credential of RMA.
What is American Mecical Technologists (AMT).
400
Knowledge, comprehension of tasks & judgment are necessary for?
What is effective organization.
400
Senility, depression, head injury and misuse of medications are all signs of
What is a confused elderly patient.
400
This lessens the patient's anxiety and fear, increases satisfaction, decreases pain medication use and decreases recovery time.
What is preoperative education.
400
An employee contract must have what included?
What is description of duties, grievance procedures, termination procedures, salary, bonus & other forms of compensation.
500
This organization offers certifivation exams for Billing & Coding specialists, Medical Transcriptionist (CMT), Medical Administrative Assistant (CMAA) and Medical Laboratory Assistant.
What is NHA. (National Healthcare Association)
500
Purposeful judgement resulting from analysis & evaluation.
What is critical thinking.
500
Compensation, denial, displacement, dissociation, identifications, introjection, projection, rationalization, regression, repression, and substitution are all what kind of mechanisms?
What are defense mechanisms.
500
Stressing the positives rather than the negatives, giving reassurance, not making promises, and verifying patient's understanding reduces what?