Staffing
process of recruiting, selecting and training of men
STAFFING
the process of motivation, communication and leadership
DIRECTING
the process of ensuring that performance is in conformity with the plans, objectives and goals set by the management
CONTROLLING
What area of management has the main responsibility for personnel activities
Human Resource Management
Which traditional controlling technique involves gathering information and making an informed judgement through monitoring?
Choices:
A. Financial Statements
B. Inventory Control
C. Organizational Charts
D. Observation and Supervision
D. Observation and Supervision
What is a union tactic where the employees temporarily walk off the job and refuse to work?
Strike
the art and the science of influencing people so that they willingly move toward the achievement of the group goals.
LEADERSHIP
First step in the control process
Establishing Standards
What functional areas of management involves handling and maintaining the clerical aspects of all functional areas of the organization
OFFICE MANAGEMENT
Sam is the manager of TQM Repair Shop. He decided to increase his service prices. Which of the following is the best way to keep customers satisfied despite the price increase?
A. Explain clearly and in detail why the prices were raised
B. Hire staff who are properly trained and skilled
C. Give customers more value or better benefits for what they pay
D. Regularly check and observe how employees perform their work
C. Give customers more value or better benefits for what they pay
A fixed regular payment, often expressed as an annual sum, made by an employer to an employee
Salary
He developed the concept of Physiological, Safety & Security, Belongingness, Self-esteem and Self Actualization needs
Abraham Maslow
These are techniques used to monitor and improve organizational performance.
CONTROL METHODS
Who are required to register their business under Department of Trade and Industry (DTI)?
SOLE PROPRIETORSHIP
Why is "maintaining office security" (e.g., installing CCTV, implementing access controls) considered a core task of office management?
A. It directly increases the company’s sales revenue.
B. It ensures compliance with SEC reporting requirements.
C. It protects the company’s assets, employees, and sensitive information.
D. It eliminates the need for HRM to handle employee disputes.
C. It protects the company’s assets, employees, and sensitive information
What training method asks the employees to act out scenarios to evaluate reasoning and human relations?
ROLE PLAYING
Communication between organizational members or units at the same level of the organizational hierarchy is what type of communication?
HORIZONTAL COMMUNICATION
A type of control anticipates the occurrence of possible problems so that preventive measures can be implemented before the actual operations.
Feed forward control
Who Qualifies as a BMBE?
Total assets ≤ ₱3,000,000, exclusions of professionals (with gov't license)
Which of the following refers to the moral principles and standards that guide how a business acts and makes decisions?
A. Business Profit
B. Business Ethics
C. Business Expansion
D. Business Competition
B. Business Ethics
Give 4 Government Mandated Benefits
SSS / GSIS
Pag-ibig - HDMF
Phil-Health
What are the four types of leadership?
Bureaucratic, Democratic, Autocratic, Laissez-faire
What are the 4 steps in controlling process?
1.Establish standards
2.Measure performance
3.Compare results with standards
4.Corrective action
What are the 7 functional areas of Management?
Human Resources Management
Marketing Management
Operations Management
Office Management
Materials & Procurement Management
Financial Management
ICT Management
Maria is a first-time sole proprietor opening a small bakery, “Sweet Haven”, in Quezon City. She has already verified her business name and available via DTI’s online portal. What is the next critical step Maria must complete to officially register her bakery as a sole proprietorship with the Department of Trade and Industry (DTI)?
A. Apply for Mayor’s permit from the Quezon City Local Government Unit
B. Submit the Business Name Registration Application Form to the DTI, along with her valid ID and proof of address
C. Register for a Tax Identification Number (TIN) for bakery at Bureau of Internal Revenue (BIR)
D. Purchase baking equipment and sign a lease for her store space.
B. Submit the Business Name Registration Application Form to the DTI, along with her valid ID and proof of address