corporate downsizing
When employees receive word of downsizing, the first stage they go through is:
anger
denial
fear
acceptance
What is denial?
______ listeners listen for the main ideas in communication whereas ______ listeners listen to the way communication is spoken.
Inclusive / stylistic
Leisure / stylistic
Empathic / technical
Nonconforming / stylistic
What is "Inclusive / stylistic"?
During the _____ stage of team development, team members often become frustrated with their roles.
norming
storming
forming
performing
What is "storming"?
A conflict resolution strategy in which a neutral third party listens to all parties involved in a conflict and then makes a decision is called:
mediation
cooperative problem solving
arbitration
compromising
What is "arbitration"?
George closes his eyes and engages in several minutes of slow, rhythmic breathing. George is trying to reduce stress through:
abdominal breathing
progressive muscle relaxation
meditation
time management
What is "meditation"?
Which of the following would NOT be discussed during financial counseling?
Severance pay
Transferable skills
Unemployment insurance
Stress reduction techniques
What are transferable skills?
Dealing with communication overload by prioritizing which information should be dealt with first refers to:
omission
escape
queuing
omnibus processing
What is "queuing"?
Visitors to offices that use _____ perceive the offices to be more comfortable and their occupants more friendly and trustworthy.
closed desk arrangements
a uniform plan
cubicles
open desk arrangements
What are "open desk arrangements"?
A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is:
individual dominance
social loafing
groupthink
the devil's advocate approach
What is "groupthink"?
Which of the following relaxation techniques is designed to relax the body?
abdominal breathing
progressive muscle relaxation
meditation
time management
What is "progressive muscle relaxation"?
When a layoff is announced, employees should be told:
in a formal, written announcement
in person
on the last day they will be working
to leave the premises immediately
What is "in person"?
_______ communication flows directly from a supervisor to their employee.
Upward
Horizontal
Downward
Serial
What is "downward"?
Paul's desk is located in a cubicle next to 30 other cubicles. Paul's company uses a ______ to design its office.
freestanding plan
uniform plan
free-form work station plan
portable office approach
What is "uniform plan"?
Which of the following is true about the effect of individual dominance in a group?
Group performance will almost always decrease due to individual dominance
Group performance will increase if the dominating person is competent
A dominating person really has relatively little effect on the group’s performance
Group performance will increase only if the leader is high in compassion
What is "Group performance will increase if the dominating person is competent"?
Stress that is converted to positive energy is called:
distress
strain
eustress
stressors
What is "eustress"?
Which of the following is true about the relationship between economics and downsizing? Prior to downsizing:
most organizations were losing money
most organizations were profitable
employees complained about low wages
most organizations lost big contracts
What is "most organizations were profitable"?
When communication overload gets too extreme, an employee might begin to miss a lot of work or even resign. This method of handling communication overload is known as:
omission
queuing
escape
redundancy
What is "escape"?
Research indicates that flexible working schedules are associated with each of the following criteria except:
higher levels of fatigue
less absenteeism
higher job satisfaction
slight increases in productivity
What are "higher levels of fatigue"?
Nancy has been working for ABC Enterprises for five years. Nancy works by herself in a building, sorting mail. Nancy is allowed two 20-minutes breaks each day and can take them whenever she wants. In an empowerment chart, at what level would Nancy be at regarding her authority to make decisions about when these two breaks should occur?
Following
Advisory
Participative
Absolute
What is "absolute"?
Which of the following services is NOT needed by layoff victims?
Emotional counseling
Financial counseling
Career assessment
A formal appraisal of their performance with the company
What is "a formal appraisal of their performance with the company"?
Almost half of the time that managers spend communicating with others is devoted to:
writing
reading
listening
writing and reading
What is "listening"?
Organizational change can be encouraged by all of the following except:
conduct a sacred cow hunt
play by everyone else’s rules
think like a beginner
ask stupid questions
What is "play by everyone else’s rules"?
In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.
single strand / cluster
probability / cluster
cluster / probability
gossip / cluster
What is "probability / cluster"?