Caseload Size
An ESP can have a maximum caseload of _____.
20 - Caseload sizes of 20 people or less are manageable and allow IPS specialists time to provide effective employment services to people who are in different stages of working on goals for employment and school. pg. 37
True or False: ESPs provide only employment services.
True - The ESP has a protected position and does not spend more than 1 to 2 hours per week on non-employment activities. pg. 40
What is it called when each ESP carries out all phases of employment services, including intake, engagement, assessment, job placement, job coaching, and follow-along supports before step down.
Vocational Generalist
True or False: ESPs do not carry inactive caseloads.
True - Each ESP has a discrete caseload.
If the IPS specialist does not have a discrete caseload list and does not meet with some clients regularly, and does not complete documentation for people on his caseload (e.g., job search plan, career profile), a rating of 3 or less is indicated.
pg. 38
True or False: Education supports are part of employment services when the educational program is related to a person's career goal.
True. pg. 41
What is the rationale for each ESP carrying out all phases of employment service with the individuals on their caseloads?
Research shows people were most likely to drop out of services when asked to transfer from one ESP to another. It found individuals value the relationships they form with ESPs and do not want to transition to another ESP. Employers also prefer to work with a single ESP throughout the employment process.
Who is considered on an ESP's caseload? (select all that apply)
A) A person who receives monthly outreach attempts, even if the outreach attempts are not successful.
B) A person who receives monthly services from the IPS specialist.
C) A working person who calls the ESP occasionally (less than monthly) to say hello and update the specialist about her job.
D) If a person has been referred to an ESP, but has not met the specialist yet.
A and B
pg. 38
True or False: If EPMs provide non-employment services, the score for employment services staff will be lowered.
False - If EPMs provide non-employment services, the score for this item is not lowered.
True or False: One exception to the vocational generalist guideline is when a different person fills the role of the Benefits Counselor.
True - The rationale for this exception is that work incentives planning requires detailed information that is continually updated.
True or False: A person’s IPS case should be closed after three months without services or outreach attempts.
True - For example, when someone cannot work for six months because of a medical problem, the person’s case is closed from IPS services and is no longer on the caseload. pg. 38
Scenario: Mario is interested in becoming a transfer truck driver. His ESP is providing educational support as he takes Truck Driver Training courses at the local community college This will eventually allow Mario to obtaining his CDL. Is educational support being provided in accordance to fidelity regarding employment services in this scenario?
Yes, since Mario is completing training that will lead to him achieving his career goal, education support in this scenario is in accordance with fidelity as it relates to employment services.
Scenario: The Team Lead is responsible for meeting all people newly referred to the IPS program before assigning each person to an ESP. What is the score for this scenario?
4 - In this case, the score is not higher than 4 because the Team ESP is not engaging people directly from referral. According to fidelity, the assigned ESP should complete intake with the person referred.
True or False: If the IPS-SE Team Lead carries a caseload, reviewers do not include that number when averaging the ESPs caseloads.
True
pg. 38
Scenario: Julie expressed interest in becoming a phlebotomist. She is currently taking an art class as this is a hobby she likes to engage in for self-care. Julie's ESP is providing education support to her. Is educational support being provided in accordance to fidelity regarding employment services in this scenario?
No - Julie's art class has nothing to do with her career goal of becoming a phlebotomist.
Scenario: Your team is celebrating Rhonda, who is graduating from IPS-SE services due to her success in the program. Rhonda provides many reasons for her success including her ESP who has been with throughout all of the phases of IPS-SE. What fidelity score would this scenario get?
5 - Rhonda's ESP was with her from intake through follow-along supports.