Cables and Printers
Printer Characteristics
User Issues
Print Servers and Maintenance
Printer Problems
100

Which factor affects the speed of an inkjet printer?

  • the desired quality of the image
  • the size of printer power supply
  • the quality of the paper
  • the cost of the inkjet cartridges
  • the desired quality of the image
100

What mechanism is used in a laser printer to permanently fuse the toner to the paper?

  • heat
  • electrical charge
  • pressure
  • light
  • heat
100

A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

  • Calibrate the printer.
  • Adjust the printer spool.
  • Replace the fuser.
  • Replace the drum.
  • Calibrate the printer.
  • Calibrate the printer.
100

Which type of print server provides the most functions and capabilities?

  • a dedicated PC print server
  • a computer-shared print server
  • a hardware print server
  • a print server that is implemented in software
  • a dedicated PC print server
100

A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

  • documenting findings, actions, and outcomes
  • verifying the solution and system functionality
  • identifying the problem
  • testing a theory to determine the cause of the problem
  • documenting findings, actions, and outcomes
200

What type of connection would be used to connect a printer directly to the network?

  • Ethernet
  • serial
  • USB
  • Firewire
  • Ethernet
200

Which statement describes a printer driver?

  • It is the interface in Windows that identifies a unique printer attached to the workstation.
  • It is cache inside a printer that stores documents to be printed in a queue.
  • It is software that converts a document into the format that a printer can understand.
  • It is the configuration code that is sent to a printer to identify the operating system of the workstation.
  • It is software that converts a document into the format that a printer can understand.
200

The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

  • The printer does not have enough memory to buffer an entire photograph.
  • The printer is not configured for duplex printing.
  • The paper is not adequate for photograph printing.
  • The printer is not configured for the proper paper orientation.
  • The printer does not have enough memory to buffer an entire photograph.
200

Which action supports an effective printer preventive maintenance program?

  • Reset the printer page counters if available.
  • Replace laser printer toner at set predetermined time intervals.
  • Clean inkjet print heads when they stop working.
  • Disconnect the printer from the power source when it is not in use.
  • Reset the printer page counters if available.
200

What corrective action should be taken if a printer is printing faded images?

  • secure loose printer cables
  • update the print driver
  • clean the printer
  • replace the toner cartridge
  • replace the toner cartridge
300

What is a characteristic of thermal inkjet nozzles?

  • Heat is applied to the ink reservoir of each nozzle.
  • The vibration of the crystal controls the flow of ink.
  • The heat creates a bubble of steam in the chamber.
  • A charge is applied to the printhead.
  • The heat creates a bubble of steam in the chamber.
300

A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?

  • The printer needs to be configured first.
  • The OS of the workstation needs to be updated first.
  • The printer driver might need to be installed first before the printer is connected.
  • The Microsoft download site needs to be searched first for the printer driver.
  • The printer driver might need to be installed first before the printer is connected.
300

What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

  • to add additional drivers for other printers in the network
  • to add additional drivers for duplex printing
  • to add additional drivers for other operating systems
  • to add additional drivers for other printers connected to the computer
  • to add additional drivers for other operating systems
300

How can the life of a thermal printer be extended?

  • Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
  • Keep the paper dry in a low humidity environment.
  • Clean the heating element regularly with isopropyl alcohol.
  • Wipe the outside of the printer with a damp cloth.
  • Clean the heating element regularly with isopropyl alcohol.
300

What corrective action would a technician take in response to a print spooler error?

  • reboot the printer
  • restart the print spooler
  • update the printer driver
  • clean the printer
  • restart the print spooler
400

In laser printing, what is the name of the process of applying toner to the latent image on the drum?

  • charging
  • transferring
  • developing
  • fusing
  • developing
400

A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

  • the printer that is set as the default printer
  • the software-based printer that is used to create PDF files
  • the software-based printer that is used to create XPS files
  • a manual selection, which is always needed
  • the printer that is set as the default printer
400

In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?

  • Windows firewall
  • Windows Defender
  • IEEE 802.11
  • File and printer sharing
  • virtualization option in BIOS
  • File and printer sharing
400

After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

  • identifying the problem
  • testing a theory to determine the cause of the problem
  • documenting findings, actions, and outcomes
  • verifying the solution and system functionality
  • verifying the solution and system functionality
400

What would cause an inkjet printer to fail to print any pages?

  • The printer software is set to toner save.
  • The printer ribbon is worn out.
  • The ink cartridge is empty.
  • The printer is loaded with a paper type other than photo paper.
  • The ink cartridge is empty.
500

What are two cables that are used to connect a computer to a printer? (Choose two.)

  • serial
  • PS/2
  • HDMI
  • eSATA
  • FireWire
  • serial
  • FireWire
500

What is a characteristic of global and per-document options in print settings?

  • Per-document options override global options.
  • Global options take precedence over per-document options.
  • Per-document options override global options.
  • It is not possible to configure per-document options.
  • It is not possible to configure global options.
  • Per-document options override global options.
500

What are two methods to connect to a printer wirelessly? (Choose two.)

  • Bluetooth
  • WiMax
  • satellite
  • IEEE 802.11 standards
  • microwave
  • IEEE 802.11 standards
  • Bluetooth
500

What are two functions of a print server? (Choose two.)

  • ensure that the connected client computers have up-to-date printer drivers
  • store backups of documents sent to the printer
  • store print jobs in a queue until the printer is ready
  • provide uninterrupted power to the printer
  • provide print resources to all connected client computers
  • provide print resources to all connected client computers
  • store print jobs in a queue until the printer is ready
500

What are two probable causes for printer paper jams?

  • a defective print cartridge
  • high humidity
  • the wrong type of paper
  • misaligned print heads
  • an incorrect print driver
  • high humidity
  • the wrong type of paper
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