The protocol used to route data packets around our network
What is "IP" or "Internet Protocol"?
100
3 "keys" to locking your computer when you leave your desk
What is CTRL+ALT+DEL or "control alt delete"?
100
The title of the person who plans with the client to replace their desktop hardware or upgrade their software.
What is Client Liaison?
100
The "P" in TUSWPEX01
What is "Production"?
200
Holding down + on your keyboard
How do you minimize all open windows using only the keyboard?
200
The command you would type in from your PC to see if a server named "SUNPROD1" was up or down.
What is "ping sunprod1"?
200
The keystroke to switch between open windows or running applications on a Windows PC
What is Alt+Tab or "alt tab"?
200
The trend in laptop/desktop deployments has more than ___?___ over the past year.
What is "doubled"?
200
The network service that resolves a host name to an IP address
What is "DNS" or "domain name service" or "domain name server"?
300
The Help Desk (CSC) provides support for users in these nine (9) cities.
What are Cottonwood, Flagstaff, Kingman, Lake Havasu, Nogales, Prescott, Show Low, Springerville & Tucson?
300
The local area network technology/protocol that replaced our awesome Token Ring network in 2004
What is Ethernet?
300
The "x" and "y" in the Universal Naming Convention (UNC) path below?
\\ _____x_____ \ _____y_____
What is SERVER name and SHARE name?
300
Approximately ___?___ SRs have been created in Maximo ITSM to date
What is "35,000"?
300
VMWare __?__ allows us to "virtualize" our servers so we can run several servers on a single piece of hardware and automatically recover them elsewhere if the hardware goes down.
What is "ESX" or "vSphere"?
400
Show two (2) pictures.
What are a VGA and DVI connector (or interface)?
400
A security device that restricts the flow of network traffic from one network to another through the use of access control lists (ACLs) and TCP/UDP ports?
What is a Firewall?
400
/~snapshot
What would a client append to a network drive location to access read-only backup copies of the data?
400
10,000+
What is the total number of IT assets managed by the AMA or tracked in Maximo?
400
531
What is the total number of servers managed by IT Operations?
(TEP-499 and UES-32)
(Solaris-66, Linux-18, Windows-447)
500
Go to "mpurf" from your Web browser.
How do you order a new BlackBerry online? (Did you also know that "urf" will bring up the User Request Form?)
500
The two measures of network performance that affect (1) capacity to transmit data and (2) delay in packet transmission, respectively.
What are Bandwidth and Latency?
500
http://___?____ can be typed into your browser to administer your Cisco VoIP phone settings.
What is "myphone"?
500
In Maximo Service Request, the ___?___ and ___?___ fields can recalculate the Internal Priority field.
What is Impact and Urgency?
500
The third-party file system used on all Sun Solaris servers.