START IT RIGHT
Before opening Symitar, this application should be launched and allowed to initialize.
What is ITC?
A check has a small tear that needs to be repaired before scanning. The repair should be made from this side, while keeping tape away from the codeline.
What is the back of the check?
Codelining, transaction processing, balancing, duplicates, missing batches, or item status?
Who is Payment Systems?
A complete Routing/Transit number contains exactly this many digits.
What is nine?
These two totals should be compared multiple times throughout your shift rather than waiting until the end of the day.
What are Symitar Teller Totals and ITC Totals?
Before opening Symitar, you should confirm ITC displays this status.
What is “Waiting for Host Transaction”?
Before scanning, checks should be positioned printed-side up, with these edges aligned.
What are the bottom edges?
Scanner, driver, docking, workstation, or recurring connectivity trouble?
Who is IT Support?
The Auxiliary OnUs field contains this identifying number.
What is the check number?
Your totals don't match. Checking this first can help determine whether you're looking for a missing or additional check.
What are the item counts?
You’re ready to start scanning, but the check has a fold, a staple, and a stubborn little stub attached. Before it goes through the scanner, what should happen?
What is flatten the folds and remove the stub, staple, and any clips?
ITC highlights one incorrect field. You repair it successfully. Before committing, you still need to do this.
What is review the entire check?
Procedure locations, rollout details, or branch-specific scheduling?
Who is Retail Operations?
In the OnUs field, the account number should be followed by this letter.
What is C?
At shift end, verify bundle states, refresh ITC, and run this report before comparing final totals.
What is the Teller Bundle Summary?
You launch ITC and Manual Mode appears. What should you do?
What is select No, completely exit Symitar and ITC, relaunch ITC first, wait for it to initialize, and then reopen Symitar?
Before pressing Commit, you should confirm the image, routing number, account/check numbers, amount, item type, and this final category.
What are alerts and duplicate warnings?
In-the-moment coaching and reinforcement of good ITC habits?
Who is the Branch SME? A.K.A. Me 😜
Sometimes doing nothing really is the right answer. This field should remain blank.
What is P44?
When investigating a balancing issue, bundles should be confirmed in one of these two states.
What are Ready for Distribution or the Archive Window?
At the end of your shift, Symitar is higher than ITC. Earlier, some transactions were processed using this mode, which may result in items not being captured in ITC.
What is Manual Mode?
You're processing an On-Us transaction. ITC automation doesn't replace your responsibility to verify these six acceptance controls.
What are stop-payment status, dating, payee, signature, amounts, and codeline?
A processing question that needs visibility and routing?
What is the Payment Systems Quick Questions chat? (Does anyone have access to this chat?)
ITC displays the Item Type as Unknown. Before moving forward, you should verify this entire number.
What is the routing number?
Your bundle closed, but the totals still don't match. Name four things you might investigate next.
Compare ITC amounts with the physical checks, Failed voids, Reversals, Manual Mode use, Missing items, Duplicate items, Double feeds, Jams