Hospital Calls
On the Helpline
On-Call Logistics
Know Where to Go
General Knowledge
100
You respond to the hospital and there's no street parking! Eek!
This thing you should you save for Aurora to reimburse your ramp parking fee.
What is your receipt?
100
An exercise/practice you could walk through with a caller who is panicking.
What is:
>Square breathing
>4-7-8 breathing
>5-4-3-2-1 Sensory Grounding
> Something else to calm or ground!
100
Drat! A call rang through and you missed it by a hair!
You should do this to make sure someone else picked up the call.
What is contact your on-call buddy and back-up staff to check if someone picked up the call?
(You could also wait a minute to see if it rings back to you first)
100
Strategy you could use to find a resource for a caller in California.
What is Google (with county/city name)?
100
Name of Sabrina's cat in 'Sabrina the Teenage Witch.'
What is Salem?
200
People (2) you should let know that you are responding to a hospital call BEFORE you do so.
Who are your on-call buddy and back-up staff?
200
Three pieces of information you should get from a caller at the very beginning of a helpline call.
What are:
> Caller name
> Caller phone number
> Info about whether it is safe to call back and leave a voicemail at that number
200
Thing you should do if it's 4:02pm on the day you're signed up to be on call and you haven't gotten an on-call reminder email.
What is:
> Email the general Aurora email and/or
> Email Bronte, Elaine, AND Kirsten
200
University office that takes and investigates reports of sexual misconduct.
What is the Office of Equal Opportunity and Title IX (EOT)?
200
State flower of Minnesota.
What is pink and white lady's slipper?
300
The three pieces of key information you should get from the HART nurse in order to respond to a call.
What are:
> HART nurse ETA
> Which hospital
> Whether patient is conscious and 13+
300
A caller is affiliated with the U and stressed that their ex is following them. They say that they feel like they can't focus on classes and are scared their ex will show up at their apartment.
Name two options you could provide them with/ things you could talk through.
What are:
> Safety planning
> Scheduling an appointment/follow-up with Aurora
> Academic advocacy
300
The two things you should ALWAYS do after taking a helpline call.
What are:
> Leave a voicemail
> Fill out the On Call Advocate form
300
Resource you could give a caller in Duluth who is in need of emergency shelter ASAP.
What is DayOne?
300
First woman inducted into the Rock and Roll Hall of Fame.
Who is Aretha Franklin?
400
Number of days after an assault that a victim/survivor is able to receive a forensic exam.
What is 10?
400
Strategy you could use if a caller is sharing explicit detail or making you uncomfortable in some way.
What are:
> Reiterate scope of services (broken record)
> Tell caller to not share explicit details with you
> Tell them you will would like to connect them with your supervisor.
> Hang up and consult with back-up staff.
400
Name of the form you should fill out after taking a helpline call.
What is 'On-Call Advocate: Client Intake Form?'
400
Advocacy resource to which you could direct a caller in Hennepin County who has experienced SA.
What is the Sexual Violence Center (SVC)?
400
Capital of Colombia.
What is Bogotá?
500
Two things you could ask for from hospital staff if a client requests them.
What are:
> Water
> A snack
> A blanket...
500
What you should do if a caller tells you something you think may require a mandated report to CPS.
What is:
> Let the client know
> Check in with back-up staff
500
What you should ALWAYS dial before a helpline caller's number if you call them back (knowing it's safe to do so).
What is *67?
500
Office that supports UMN members who have been accused of sexual misconduct.
What is Student Advocate Services?
500
The only planet in our solar system to rotate clockwise on its axis.
What is Venus?