Best Practices
Max overhang without requiring corbels
12" Overhang with 3cm material
When Logging a follow up in Moraware what are the 5 W's we need?
*Who (who did we talk with?)
*What (what project)
*When (When- easiest part moraware will time stamp for you if you select today and time option)
*Where (Where is the project located)
*Why (Why did you rech out or what was the goal of the Follow up)
Best Donuts in Town
What is Fresh Donut & Deli?
What do we call a drop in appointment typically done in the morning to gain more work?
What is-Donut Run.
A game played when sales guys are trying to identify a slab
What is Name that Stone?
How deep can a Full Height Splash shelf be without needing in wall supports
3" max depth (pending layout)
A lonely lead that does not have a future follow up scheduled in Moraware
What is a floater?
This Add on service not only helps protect the clients material but also earns the salesperson a spiff
What is Hydroshield?
Quartz is non porous which is great because you do not have to seal it.
Is an example of what?
Feature & Benefit
This ultra-compact surface material is made through a process that mimics metamorphic changes under high heat and pressure, making it virtually scratch-, heat-, and UV-resistant
What is Dekton/Porcelain
If a span is greater than..... We will need supports, What is the span?
30"-36"
This is the section of a job that explains the details of a specific area on a project
What is Cut Ticket?
How do we define luck?
What is discipline and Timing?
Name the 7 steps of the Anatomy of the Sale
* Marketing/Prospecting
* Greeting & Approach
* Needs Probe
* Presentation
* Overcoming Objections
* Close
* Gain the Referral
Calcium Carbonate makes up what kind of material?
What is Marble?
Looking over a checklist and earning each checkmark is a great way to complete What?
What is proper Sales Double Check?
How many activities in a granite set can sales make a note in the special notes section
What is 4
Template, CAD, Saber & Install?
The most popular Lady in the office
Who is Jeremy's Mom!
What are the 3 R's in overcoming Objections?
What is;
Refine
Rephase
Re Close
Natural Stone
Non Porous
Very Heat Resistant
Are Features of what type of stone
What is Soapstone?
List the 5 steps of De-escalation when a client calls in angry
* Let the client Vent
* Let the client know you heard them by repeating the highlights
* Apologize
* Let the client solve the issue by asking their desired outcome, Make No sound a lot like a yes
* Kill them with communication
flushmount, recessed and recessed with matching cap are what type of cutouts
an archetype representing a confident, decisive, and authoritative professional who leads interactions and closes deals with grounded presence rather than aggressive pressure.
What is a Lion
Name 3 Closing Techniques
What is;
* If then
* Alternate Advance
* Assumptive
high-end, engineered luxury surfacing material crafted by hand-assembling individual pieces, slices, or nodules of gemstones and binding them together with clear, heavy-duty epoxy resin or polymer binder under high pressure
What is Semi Precious Stone