Office Processes
When identifying a patient in any scenario (phone or in-person), name 3 valid identifiers we can use?
Name, DOB, Address, SS #, etc.
Where can you locate a safety data sheet?
The intranet or google.
What is Dr. Stanifer's middle name?
William
When do you sanitize your hands?
Before entering a patient room.
Where can you find the fire plan for Nephrology and Rheumatology? Exact location.
Somewhere on your desk, or G-Drive->Eliza->Nephrology/Rheumatology->Safety
What do you do if the patient asks about their privacy practices and rights and responsibilities?
Grab a packet, located to the left of the printer by Whitney and Tanya.
How many fire extinguishers are in our area of responsibility? Entrance to end of hall, both sides of the hall.
How many kids does Tanya have?
3
What is the dwell time on Gray top wipes? What does dwell time mean?
3 minutes. Dwell time is how long the surface remains wet.
If there is a fire in the waiting room, what is everyone on your team's individual responsibilities?
Coordinators: Close fire window, evacuate all patients in Rheum rooms to nearest exit, evacuate all waiting room patients to nearest exit, meet at monument sign
Rheum Front: Escort patients from exits to the monument sign
Clinical: Evacuate all patients from Neph exam rooms, close all windows and doors, meet at monument sign
Providers: Get out of the building
Where can you find the HIPAA compliance POLICY?
PolicyStat is where you can find all Munson Healthcare policies.
How many patient identifiers go on a lab specimen?
Where did our clerical staff work before here?
Tanya-
Heather-
Whitney-
Justine-
Daphne-
Betty-
Arvind-
Tanya- Airforce
Heather- ARTC
Whitney- Neurosurgery
Justine- Urology
Daphne- Urology
Betty- Urology
Arvind- Kohls/Staples
What are three things that are not allowed around the office setting per J-Co?
Drinks without lids, cardboard boxes or any box with an outside shipping label, TAPE
If someone calls in a bomb threat, what are three things you should do?
1. Listen for any identifying background noise or patient information while repeating what the caller is saying out loud for co-workers to hear
2. Keep the caller on the line for as long as possible while informing them that the building is occupied, and their actions may result in death of innocent people
3. Call 55555 (Emergency Code Extension) and state: "I have received a bomb threat"
What does RACE and PASS stand for? AND where can you find this information easily?
RACE- Rescue, alarm, contain, extinguish
PASS- Pull, aim, squeeze, sweep
Explain proper hand hygiene.
Sanitize or wash before every patient encounter (AT MINIMUM), wash for 30 seconds, wash inbetween front and back of hands
What are KLW kids' names?
Hudson and Hunter.
What happens when a sharps container is full? Where is our soiled room?
Close and lock the lid, bring to the soiled holdings room, replace with a new sharps container.
Soiled holdings room is in the orthopedics suite, right around the corner from the back door to their clinic.
If you are asked a question, what is best way to respond to a surveyor?
In depth and complete answer or yes and no
Yes and No, don't open doors you may not be able to close
How far away from the ceiling and floor do materials need to be stored?
18" from ceiling, 6" from the floor.
Where can you find the emergency codes? What are they?
Badge. red-fire, blue- medical emergency, amber-child abduction
List the medical providers from oldest to youngest.
Molly, Alicia, Jessica, Nicole, Karri, Slocum, Stanifer, Katie, Ducastel, Dryer, Jill, Sarah, Jake
Do we have medications in the office area? Are they single dose or multi? Who administers them? Are any of them vaccines?
Yes, single, Susan or providers, no vaccines.
If you do not know the answer to a question you are asked, what should you say?