Flood Knowledge
Most homeowners policies do not cover this type of damage caused by rising water entering a home.
What is flood damage?
This department evaluates risks to determine whether a policy can be written or renewed.
What is Underwriting?
A customer's basement floods and they are surprised their homeowners policy does not cover the loss. What type of insurance might they need?
What is Flood Insurance?
Name one quality of excellent customer service.
Any of these: empathy, ownership, communication, active listening, problem-solving, professionalism.
A customer purchases flood insurance today because a storm is expected next week. Why might coverage not begin immediately?
What is a waiting period?
A home has multiple recent claims and is being reviewed before renewal. What process is taking place?
What is underwriting review?
A customer's premium increased after several claims were filed. What is the most likely reason?
What is increased risk exposure?
A teammate asks for help with a difficult customer call. Name one action you could take to support them.
SOP Name, FW, Confluence, ROVO, CoPilot
Water from an overflowing creek enters a customer's home. Would this generally be considered a flood loss?
What is yes?
True or False: Significant unrepaired property damage may affect a customer's eligibility for coverage.
What is True?
Following a property inspection, coverage is declined. Which department likely made this decision?
What is Underwriting?
You discover a customer's issue has been created several times from multiple cases. What is the best first step?