IQ & A (General)
SmartSwitch
In the Field
Always Be Closing
VICTORIA-ISMS
100
What is the full name of Victoria's boss?
James (Jim) Saylor
100
Who is this?
Tawny Tomory
100
You knock. Door opens. You identify an existing customer. What do you say?
Mention referral program.
100
Whether it's STREAM26 or FMF, these promos are meant to be used as a ______ ____?
Closing tool
100
There are many ways to describe fiber optic internet - but how does Victoria do it?
Glass tube that shoots signal at the speed of light.
200
IQ Fiber's new branding depicts the message that we are "Fast, Stress-Free and _____".
200
If you say this: "Let's get you signed up — I don't want you to miss getting fiber as soon as possible.", you're using the ___________ closing technique.
Direct / Urgent
200
You got the 'yes' - what is the first thing you immediately do to start the order?
Open a new tab with your link.
200
What is the #1 closing sign that you see in the field?
They fully come outside.
200
"How much does a polar bear weigh?" is the question I use to teach what technique that can be used in your greeting at the door?
Ice breaker
300
As of September, IQ Fiber has how many customers?
40,000+
300
What is the R.A.R.E. method used for?
Handling objections.
300
Who must be present for an installation?
Someone 18 or older during the whole process.
300
You've finished your pitch and go for the close, what closing technique is best to use? (The ____ ______ close.)
2-option close
300
When you do an install wrap, which factor of impulse are you trying to utilize?
Jones Effect
400
We have an internal communications platform where you can find everything you need, including company updates - what is it called?
Einstein.
400
In the guide, what is the prime field time?
1:00 - 7:30pm
400
Competitors say they are 'powered by fiber', but they aren't true FTTH providers - what does that stand for?
Fiber to the Home
400
If a ROE is needed, what is the new process?
Send email to Brian Johnson with name and address. He will fill out form and send back for signature.
400
What is the number of touches/contacts you should attempt before giving up on a lead?
5
500
IQ Fiber is now in 5 states and ___ markets.
8
500
P.A.I.N. is the acronym used for Discovery, what does it stand for?
Perception
Awareness
Impact
Need
500
If a customer gets the MyBundle promotion, how many days after install do they have to redeem it?
60 days
500
A homeowner says, “We have AT&T Fiber and it works great.” What is the strongest next question (SmartSwitch)?
What do you like most about your service?
500
Which theory did I teach that explains why you should do loops?
Gumball Theory
600
What is our Customer Support number?
(800) 495-4775
600
There are 6 steps in the SmartSwitch process - what is the final one called?
Confirm & Care
600
What is this called?
Network Interface Device (NID)
600
eero 7 and eero Pro 7 offer 2000 sq. ft of coverage - how many feet does the eero Max 7 cover?
2500 sq ft
600
When I told the story about me and a bag of cookies at the airport - what was the lesson?
NEVER ASSUME