Acronym Soup
If it needs scheduled, managed, followed up on, fixed, billed, explained, or occasionally rescued from the abyss... chances are the CRC is already on it. What does CRC stand for?
What is a Customer Resource Coordinator?
Somebody touched this SR... but WHO? 🕵️ And while we’re investigating, why exactly did we put it in PEND ADJ? This spot in NxGen holds the receipts and helps solve the mystery.
What is the audit trail
🎉 NEW CUSTOMER ALERT! We’ve got the work, we’ve got the customer... but wait, where’s the Site account?! 😳 Before anyone starts clicking around NxGen hoping for the best, what system do we use to add a new Site account?
What is Salesforce? Don't forget to check the bill to account too!
☘️ Pack your bags! If you wanted to visit JCI’s global headquarters, you’d need more than a road trip. In what city and country is Johnson Controls headquartered?
What is Cork, Island?
💰 Cash is king! Rob Varvar put this policy into action with one mission in mind: improve cash flow and keep the money moving.
These high-performing field pros lead the technical charge, keep the tough jobs moving, and occasionally need one tiny reminder from their favorite CRC: “Please debrief!” What does TTL stand for?
What is Technical Team Lead?
If the service business had a daily report card, this NxGen report would be it! 📋 It captures what you need to know about the day-over-day service business and should have a starring role in your TBSM huddles. What report is it?
What is the CRC Dashboard?
The TBSM wants to know why labor costs are looking a little spicy. 🌶️ Before you start blaming overtime, where do you go to find a technician’s burden rate?
What is the Job Detail Transaction Report? (JDTR) or your CRC PLAYBOOK!
🌎 Two World Wars. The Great Depression. A global pandemic. And we’re STILL here! 💪 Johnson Controls has seen a LOT in its history. What year did it all begin?
What is 1885?
Move over Siri and Alexa! 😂 JCI has its own AI-powered HR helper. Need an HR answer without starting an email chain? What is the name of JCI’s HR AI assistant?
What is Omni?
Coffee? Daily. Emails? Daily. PDQs? You already know... DAILY. ☕🤖 These help us stay on top of automation. What does PDQ stand for?
What is a Pre Defined Query
An SR without this updated is like watching a movie with half the scenes missing. 🎬 It documents the lifecycle of the SR and tells everyone what’s been happening. What important NxGen field are we talking about?
What is special handling notes?
Timesheet submitted? ✅
Tech posts more time afterward? 😬
CRC now has to play Hide & Seek: NxGen Edition. 🔎
Where do you locate that time entry so it can be corrected?
What is unassociated time?
🥵 Too hot? 🥶 Too cold? Apparently Warren Johnson was tired of hearing about it too! 😂 In 1883, he patented THIS invention that would eventually help launch Johnson Controls and change building temperature control forever. What was it?
What is the first electric room thermostat? 🌡️
KNOW SOMEBODY GREAT? SEND ’EM OUR WAY! 👀💵 JCI employees may be eligible for a bonus when they refer someone who gets hired. What is the current employee referral bonus?
What is 1500?
Vendors want their money, customers need their invoices, and somehow we’re involved in BOTH. 😅 AP handles invoices coming from our vendors, while AR handles invoices going to our customers. What do AP and AR stand for?
What are Accounts Payable and Accounts Receivable?
Wrong time posted? No problem. Timesheet already submitted? Well... now we have a situation. What adjustment is used to correct field time after the timesheet has already been submitted?
What is no pay time impact time adjustment?
VIP CUSTOMER ALERT! 💰 This customer belongs to a buying group with special discounted labor rates. Before we accidentally charge them the “everybody else” price, what do we need to pull into the SR to make sure they’re billed correctly?
What is the service details tab?
Plot twist! JCI wasn’t always called Johnson Controls. 🤯 When Warren Johnson and his business partner launched the company in 1885, what was its original name?
What is the Johnson Electric Service Company?
Legacy South Atlantic REPRESENT! 🙌 As former SA regional vice president, they once called our neck of the woods home, and now they’re running the show as BSNA Vice President and President & General Manager, HVAC and Controls. Who is this JCI leader?
Who is Brandon Jackson?
RARE SIGHTING ALERT! 🚨 The elusive POC has appeared! Approach carefully, check the material status, and for the love of WIP, make sure those parts are on order! What does POC stand for?
Percent of Completion
🚨 CODE RED! An SSV SR has been closed and suddenly we need it reopened. Take a breath, step away from the panic button, and tell me: What is the process to reopen an SSV SR?
What is log out and log back in with the SR pulled up?
AHHH! The BSM just asked, “Why is your margin so low?!” 😳 Before blaming NxGen, the tech, the parts, or Mercury being in retrograde... what report should you look to figure out what is eating your margin?
What is Revenue and GM Detail Report?
From making ice to making HISTORY! 🚀 When NASA needed to climate-control its enormous Vehicle Assembly Building for the space program, what JCI family of equipment helped keep things cool?
What are YORK chillers?
YORK supplied 10,000-ton chillers used to control the climate inside NASA’s Vehicle Assembly Building.
🚨 NO NxGen report can help you now!Before he was keeping the team on track as our fearless Regional Resource Manager, Quincey Moman was bringing that same competitive energy to college athletics. 🏟️ What sport did he play in college?
What is Basketball?