Front Desk
Maintenance
Night Laundry
Housekeeping
Potpourri
100
The “Grab and Go” breakfast closes at ____.
What is 9:30am
100
Out of room cleaning is completed between _____ and ____ each day
What is between 12:30pm and 3:30pm
100
What time is the “Grab and Go” open and ready for guests
What is 6am
100
A housekeeper must knock and announce themselves ____ times prior to opening a guest room door
What is 3 times
100
The first thing you should do when meeting a guest
What is greet with a smile
200
A Courtesy Call is conducted _______ minutes after checking in the guest
What is 15 minutes
200
How often should the Life Safety Inspection Deficiency Log be completed?
What is 1 per month
200
The housekeeping cart is stocked with how many rooms worth of linen
What is 4 rooms
200
There are ____ number of cups in a vacant clean guest bathroom.
What are 2 cups
200
The letter “F” in FRESH stands for this
What is fabulous guest room inspections
300
This is the “T” in GREAT
What is thank by name
300
You record deficient exit lighting on this log in the Green Shield Binder
What is Log 2 Life Safety Inspection/Deficiency Log
300
You should wait to wash linen/terry that has been sprayed with the Tide Stain treatment _____ minutes
What is 15 minutes
300
A double bed should have ____ number of pillows
3 – 2 foam and 1 feather
300
This is used when mistakes happen and to Make It Right with a guest?
What is MIR toolbox
400
These tasks are required to be completed by GSR’s between 1pm & 3pm
What are assign guest rooms, print registration cards for arrival and make key cards
400
Who should complete the monthly asset inspection? (Letter K in the Green Shield Binder)
What is the Maintenance Engineer and the General Manager should complete the inspection
400
During the overnight shift the first housekeeping cart room stocked is located on _____ floor
What is the highest floor
400
A housekeeper should change their gloves ____ times when cleaning 1 guest room
What is 2 times
400
5S stands for
What is Sort, Set in Order, Shine, Standardize, and Sustain
500
These emergency reports are required to be printed daily
What are the Arrivals, Departures, Guest Master & Vacant Room List
500
In what month is the Semi Annual CO Alarm Battery replacement slated for
What is June
500
What are you supposed to do with items that have been treated with the Tide Stain treatment, but still have stains after washing them
What is leave them on the folding table for the GM to inspect and determine if it can go into the reclaim bin or discarded
500
The required deadline for staff members to wear slip resistant shoes
What is September 1st 2017
500
Extended Stay America was founded in August _______. (year
What is 1995
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