Military
C & A
ICU
Digital First
100
What means DoD?
Department of Defense csp 293572
100
During the time that you have a balance as in dispute, how many days it last before non-payment suspension?
None. myc_bil_bii_dsp_125733
100
What does means SIT?
Stolen in Transit (SIT) myc_eqp_eqc_lse_130729
100
Which link can our customer use to download myAT&T in any Device?
myatt.att.com *307230
200
Customers porting out are eligible military cancellations?
NO, csp *293572
200
What it is the meaning of SOA?
Schedule of Authorization myc_ftr_alf_dpc_dwn_77843
200
What are the kind of devices that AT&T cannot blocklist due Stolen In Transit?
Stolen devices sold directly by the manufacturer or a third party (e.g. iPhone shipped by Apple to customer) (SIT) myc_eqp_eqc_lse_130729
200
Which word can our customer text to 8758 to get myatt app?
Account or Easy *307230
300
If the customer entered into the installment agreement prior to receiving deployment order, does the military customer may keep their handset?
AT&T waives any future payments.
300
What it is a rep SOA limits with an AT&T error?
$100.00 myc_ftr_alf_dpc_dwn_77843
300
What are 3 different internal sales channels from AT&T?
DMDR, ECOM, Customer Care (SIT) myc_eqp_eqc_upg_139286
300
Complete the following phrase: “The customer experience is easy, simple, and _______?
Consistent. *307230
400
How many days must the customer be deployed or relocated for a military cancellation?
90 days
400
What does it means M O C V A?
Manager override credit verbal approval myc_ftr_alf_dpc_dwn_77843
400
Who has the ability only, to add stolen devices to the blocklist?
IMEI Fraud Group (SIT) myc_equ_cha_los_287547
400
Which Metrics are HIGLY Improved with Digital First?
WTR & FCR *307230
500
Does a Civilian working for the military applies to a military cancellation?
NO, step 2 id 002
500
What do you need to add to the adjustment note, if the customer has $10.00 data overages in 3 months?
No. myc_ftr_alf_dpc_dwn_77843
500
What is the option used to send a replacement device due stolen in transit AT&T next device?
SharePoint (SIT) myc_eqp_eqc_ree_130213
500
What’s the schedule that myAT&T is Available?
24/7 *355625
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