Billing
What do you do if a patient wants pay his copay for another office?
We cannot take copay for another office if appointments are on the same day. They can call billing. We can take payment on their balance.
Who do we use as our outside Medical Records source?
Healthport
CHF
Congestive heart failure
If a patient calls same day to cancel appointment, which appointment reason would you select?
Late Cancel
What format would you use to look up a patient by phone number?
What is billing’s phone number?
859-344-5555
Who is our Medical Records Contact?
Pam Morano
CAD
Coronary Artery Disease
On which days do we schedule patient’s for devices?
Mondays and Thursdays
What form would we use to find approved patient contacts?
Involvement in Care Form
What should patient’s account status be if they have filled out forms and are waiting for assistance?
Charity Pending
What is Patty’s Extension at Florence?
39065
SVT
Supraventricular Tachycardia
If a patient wants to switch from Dr. Brar to Dr. Houlihan, what is the first step you take?
Send Staff message for a Transfer request
What is the name of our new Physician?
Dr. Travis Huffman
A patient has a copay of 50 dollars but has hardship of 50% on their account. What amount would you collect for their copay?
$25
Who is our HR contact?
Christy Earls
APRN
Advanced Practice Registered Nurse
Which doctors require a referral to schedule a new patient?
Dr. Fitzgerald
What is the name of our learning center?
Health Stream
What is our tax ID?
611300608
Who is ST Elizabeth Physicians CEO?
Garren Colvin
H.E.A.R.T
Hear, Empathize, Apologize, Reassure, Thank
Name a doctor that requires a patient to have a PCP before they will see a patient?
Dr. Reichard and/or Dr. Fitzgerald
Will accept either
If you are printing out lab orders under the labs tab, which hyperlink would you pick to print the order?