TSYS Declines Codes
If the customer has an active CW18 or CW01 on their account, what procedure should I follow?
Credit Card - Investigate a Declined Transaction and Remove a Card Block or Non-Fraud Block
Can we complete a dispute claim for a transaction that is pending?
No, customer must wait until the transaction has been posted.
Is there a fee if we rush a Replacement Card for the customer?
Yes. The fee is $25.00.
Weighing around eight pounds, this is the human body's largest organ?
Can we remove a CW14 via our Credit Card department?
No, you must refer the customer to Fraud.
If the MCC code for a Stop Payment is not in our list, can we proceed with lodging a Stop Payment?
No. The customer has to contact the merchant directly.
In the Lost/Stolen procedure, we need to complete the VBAP step.
False. We no longer need to do this step.
What was the first animal to ever be cloned?
A Sheep.
What screen do I go to to remove an OL or PD block?
WMAT
What's the first question, you should ask a customer before lodging a Dispute claim?
Has the customer attempted to contact the merchant?
How can a customer update their existing PIN?
TD Branch or TD Green Machine
What is the fifth sign of the zodiac?
Leo
What does the following block mean:
ACCOUNT STATUS KC, CUSTOMER CODE
Customer's work permit has been expired and be reffered to the TD branch.
What is the minimum amount to complete a Dispute Claim?
As per the procedure, we only complete a Dispute claim if the transaction is Recurring and / or $15.01 and over.
Can an Additional Cardholder request a new replacement card on behalf of a primary cardholder?
No, Additional Cardholder can only make a request for their own card.
Before embarking on a solo career, Beyoncé was part of what R&B group?
Destiny's Child
If a customer has a TW type block, can we remove it?
No, customer must be referred to Fraud.
How long can it take for a claim to be resolved?
up to 30 days.
When completing an address change, must KYC be completed?
Yes, as per procedure KYC must be completed.
Psalm, Saint, and Chicago are the names of what?
Kim Kardashian's children