PRODUCT KNOWLEDGE
What is the monthly service fee for Chase Premium Savings?
$25
Top 5K
Bottom 20K
Whats LaShawn Favorite color?
Gold
How many questions are on ICSC each month?
8
Name at least 3 digital convenience tools?
Direct Deposit
Online Bill pay
Paperless Statements
AutoSave
Debit Card Provisioning
Zelle
Mobile Quick Deposit
Credit Journey
Long term goal
Chase MyHome
What is the monthly service fee for Chase Private Client checking account?
$35
How often should the branch complete a FINE count audit for vault?
Quarterly
What is LaShawn Start Date with Chase?
9/2/2025
On what day of the month does ICSC drop?
24th of each month
Where do you go to submit a claim for Special Tracking?
Performance>Special Tracking Input
Hoe many personal and business cards does Chase offer?
9 personal and 5 business
How many metrics on scorecard are listed under Controls?
10
What grades are LaShawn children in?
6th and 9th
By what date does ICSC have to be submitted by each month?
20th
What is MLKs % rank on scorecard for Financial Health and Innovation?
0.24 out of 10%
How many personal and business CHECKING accounts do Chase Offer?
6 personal and 3 business
What is the current Regional Control Focus?
Customer Authentication/ Business Card Inspection
At what age did LaShawn first become a bank manager?
28
What is question #4 about on ICSC this month?
Deposit hold release-Active Hold Report
Which Digital Conveniences should be Special Tracked for existing cleints?
AutoSave
Zelle
Debit Card Provisioning
Mobile Quick Deposit
Credit Journey
What 3 Personal credit cards has an "Exclusive branch offer" right now?
Chase Sapphire Reserve
Freedom Unlimited
Freedom Rise
Name at least 6 metrics for Controls on Scorecard?
Branch Cash Difference
Cash Audit Completion
Complaints Not Registered(inbound email)
CTR/ MIPL Late Work Returns
High risk e-mail violation
ICSC
Keys & Combination Exceptions
Mystery Shop
Past Due Training
Policy Not Followed Loss
When is LaShawn birthday?
3/29
Name at least 6 topics from ICSC this month?
1. Conduct - Managing Incentives with Integrity
2. Electronic Lock Combination & Default Code Requirements
3. Semi-Annual Safety Activities (Meeting & Inspection)
4. Deposit Hold Releases - Active Hold Report
5. Business Credit Card Disclosures - Missing From EIV
6. Outgoing Email Violations
7. Reporting Security Incidents
8. Regional Controls Focus-Authenticating clients
What are the 5 digital convenience metrics listed on Scorecard under Financial Health and Innovation?
AutoSave
Credit Journey
Direct Deposit Activations
LTG Enrollments
Chase MYHome