Guess The Lyric!
Kiki, do you love me? Are you riding? Say you'll _________________________________ Cause I want ya, and I need ya
"never ever leave from beside me"
What must be verified for Cardholder or POA to change information?
First and Last Name
3 PDE's
What does RMO stand for?
Risk Management Operations
What reason do you select when the cardholder does not want to give a reason for delay?
Refused Reason
What is the Call Disclosure if Third Party joins the call?
"This call may be monitored or recorded for quality assurance purposes."
Well it might be me
But the way I see it,
The whole wide world has gone crazy.
So baby, ________________________
"Why don't we just dance?"
In what 2 states are we unable to speak to Spouse to share information on the Cardholder's Account?
MA ( Massachusetts ) & PA ( Pennsylvania )
What does RAM stand for?
Risk Account Management
How many PDE's are located under the Account section?
4
Account #
SSN #
DOB
What is required in the initial call disclosure?
First Name and last 4 of ID #
Blue looks good on the sky
Looks good on that neon _______ on the wall
But darling, it don't match your eyes.
"Buzzin"
What are the Demographics we ask for?
Address
Phone #
What does RFD stand for?
Reason for Delay
Which methods of payments do we have to enter the Promise date 5 days out?
Online Bill Pay
Mail Payment
What is the Mini Miranda?
"I need to inform you that this is an ATTEMPT to collect a debt. Any INFORMATION will be used for that purpose"
Why does the rain fall from above?
Why do fools fall in love?
Why do ___ fall in love?
"They"
What do we have to verify to share information to Spouse?
Caller's Full Name
Cardholder's Full Name
Confirm Relationship
2 PDE's
What does UDAAP stand for?
Unfair, deceptive or abusive acts or practices
What is the Validity Code to indicate the customer is not at that telephone #
Customer Not At This #
What is the Call Flow order?
Call Disclosure
Verification / Demographics
Negotiate
Recap & Close
You heard she gon' do what from who?
That's not a reliable source, no
So tell me, have you seen her?
Let me wrap my weave up
________________
Dame mas gasolina (skrrt)
"I'm The Trap Selena"
Name 3 things we can do with an Authorize User after Verification?
Request to stop credit bureau reporting
Remove him/her self from the account
Take a payment
What does FDCPA stand for?
Fair Debit Collection Practices Act
How many PDE's are available in the Historical Information section?
2
Last Payment Date
Last Payment Amount
What is the order in which we collect payment amounts on a past due account?
Current Balance
Amount Due
Amount Delinquent
Current Due