Tools
Use this to view account information quickly without having to go through the ID Scan process.
What is the Customer Support Tool aka CST?
The current iPhone trade-in offer allows a customer to receive a _____ discount on an iPhone 11 or iPhone XS Max.
What is $29.17? (iPhone 11 "on us" or XS Max for $12.50/month after discount)
For someone who qualifies for Sprint Perks as either an "employee of" or "owner of", they get a per line monthly discount of $__ on basic/plus and $__ on premium.
What is $0 and $10 (no discount for basic/plus lines)
A customer can use this benefit of Sprint Complete to get U.S. based support for their device without leaving their couch.
What is Tech Expert?
The current offering for new customers offer provides Unl. Basic for lines 3-5 free until this date.
What is 7/31/21?
Use this to check if a customer-owned device is eligible for activation.
What is the BYOD Compatibility Tool?
New lines of service adding an iPhone SE with a Flex Lease will be credited $11.67 per month, resulting in a net monthly payment of $____
What is $5?
The customer gets these additional benefits by choosing Plus over Basic.
What are Tidal Premium, 50GB of hotspot, and HD streaming?
Cracked Screen Repair is available in S&R stores for this price per eligible device.
What is $29?
A customer can currently purchase a Harmon Kardon Onyx Studio 6 for this promotional price.
What is $199.99?
Use this to fix problems with porting information and avoid a call to the porting center.
What is the Order and Porting Management Tool?
This member of the Galaxy "S" lineup is available to a customer adding a new line of service for $15/month after a monthly credit of $26.67
What is the Galaxy S20?
The customer gets these additional services by choosing Premium over Plus.
What are Tidal Hi-FI, Lookout Premium, Amazon Prime, Twitch Prime, and 100 GB of Hotspot?
When a customer makes claim for a lost or stolen device before 10PM Central Standard Time, they'll typically receive a replacement on this day.
What is the next business day?
After the $20 discount, a well-qualified customer would pay this amount per month to put a Sprint Home View Camera on installment billing.
What is $6.67 ($99.99 SRP - $20 discount = $79.99 net price)
Use this to reduce bounce and provide your customer with simple instructions for a wide variety of self-service tasks, like registering for Sprint Perks or Clean Slate.
What is Consumer Email Solutions aka CES?
New lines of service adding a Samsung A50 on Flex Lease will receive $____ discount per month, resulting in a monthly equipment payment of $____
What is $14.59, and $0 (on us)
A customer would pay this amount for monthly service for 2 lines on Plus and 2 lines on Premium without autopay.
What is $220 (75/55/45/45)
Sprint Complete for Apple Watches costs $__ per month and enables a customer to make a claim for a replacement for a one-time deductible cost of $__.
What is $13 and $69?
On its current promotion, a customer would pay $__ per month for an Unlimited Sprint Drive and $__ per month for a 2GB Sprint Drive (with autopay).
What is $27.50 and $12.50 (50% off of device = $2.50 per month + 25 or 10 for plan)
Use this to view best practice videos on executing Connect Now behaviors and tips for selling some of Sprint's most popular devices.
What is Clips?
By purchasing an LG G8 X ThinQ, a customer is eligible to recieve this by registering their upgrade or new line at lgpromotions.com/sprint
What is a $100 prepaid Mastercard?
A customer would save this much on 4 lines of Unlimited Premium over a 12 month period by having autopay and qualifying for Sprint Perks through their job at Walmart.
What is $720? (20/month for autopay, 40/month for SP = 60/month x 12 months)
Check this website for all of the Sprint Complete information and training materials you need in one place.
What is learncomplete.com ?
If a customer qualifies for a "member of" discount for Sprint Perks, they hold a membership to one of these 4 programs.
What are AAA, American Airlines AAdvantage, Credit Union Cash Rewards, and Walgreens Rewards?