HOSPITALITY VOCABULARY
What is a guest?
A person who stays in a hotel.
What is a stay?
Customer service is provided before, during, and after a guest's ______.
Who is a Tour Guide?
This professional guides visitors and provides information about places and culture
What are skills?
Skills are abilities and knowledge that help a person do a job or task effectively.
What is the tourism sector?
The industry related to travel and tourism.
What is customer loyalty?
Guests returning to the same hotel again and again.
Who is a Hotel Manager?
This professional supervises hotel operations and ensures guest satisfaction.
Name two soft skills required in hospitality jobs.
Possible answers: teamwork, empathy, communication skills, organization, problem-solving.
What is customer service?
Help and attention given to guests.
What is word-of-mouth?
Guests telling others about their positive experiences.
Who is a Travel Agent?
This professional helps customers plan trips, book hotels, and buy tickets.
What is organization?
The ability to plan and manage tasks.
What is teamwork?
Working together with others to achieve goals.
What is problem-solving?
This is the process of handling guest complaints and finding solutions effectively.
Who is a Sommelier?
This professional selects and serves wines and advises guests about beverages.
Who is a Spa Manager?
This person manages spa services and ensures relaxation experiences
What are communication skills?
The ability to speak and understand clearly.
What is empathy
This quality allows employees to understand how guests feel.
Who is an Event & Conference Organizer?
This professional plans and coordinates events, meetings, and conferences.
Who is a PR (Public Relations) Manager?
This professional promotes the company's image and communicates with the public.