Contributions to a Traditional or Roth IRA must be made by this date for the prior taxable year?
What is April 15th
100
This is the cost of an Overdraft Fee.
What is $37
100
What is the processing cutoff time for a wire?
What is before 5:45pm M-F
100
Based on reaching 100% of goal, how many points can be earned in the Sales & Deposit Growth Category of the BIP?
What is 615 Points
100
The Branch Audit is composed of 5 weighted categories. Name them.
What is Balance Sheets, Physical Cash, Operational Risk, Legal/Regulatory, Dual Control.
200
At what age can someone withdraw from an IRA without any penalties, for any reason?
What is 59 1/2
Note: Roth IRA must be established for 5 years.
200
What is the minimum opening deposit for a Retirement CD?
What is $1000.00
200
True or False:
As long as it is for a customer of the bank, a wire can be done either in person, over the phone, by email or fax.
What is FALSE.
All requests must be made in person.
200
Name 3 components of the Customer Experience Category and how many points are available to earn?
What is Mystery Shops, Post Transaction Calls, 6M Retention, Net Checking Growth, Cross Sales to new HH, Stickiness. 325 Points.
200
During an audit additional items will be reviewed. A 5% deduction will be taken if any of the following are discovered. Name 2 out the 6.
What is Cash Box Difference $5+. ATM shortage $20+. Vault Difference $50+. Balance Sheets show a difference not reported on TI. Fine count of a Vault no taking place as required. Shred Bin Found Unlocked.
300
True or False: A Traditional IRA has a mandatory withdrawal period beginning at age 70 1/2.
What is True.
* As long as the earned income is greater than the contribution.
300
Name the 6 Types of Checking Accounts that we offer.
Premier Advantage, Advantage Plus, Plus, Student Plus, Interest Plus, E-Plus
300
Explain the difference between Domestic and Foreign Wire Transfers.
Domestic: Transfer of funds to any financial institution in the US or Territory.
Foreign: sent to any financial institution outside the US. Can be US or FX Funds.
300
How many points are available to earn in the Profitability Category and what are its components?
What is 110 Points. Overtime & Fee Income
300
Cash Audits need to be done how often?
2 times per month and more than 7 days apart for tellers. The vault needs to be audited monthly and the ATM needs to be audited weekly.
400
What are some reasons to rollover an IRA?
Job Change - 67%
Retirement - 32%
Other - 1%
400
What is the minimum opening deposit for a PLUS CD?
What is $500. Must be linked to a checking account.
400
What is the wire authority limit of a Senior CSA?
What is 0.
They have the ability to originate any amount, but have no approval authority.
400
What is the Minimum & Maximum Percentage to earn points
What is 90% & 135%
400
Branch Negotiables need to be audited how often? What items consist of negotiables?
What is Monthly. PMO, CC, C.D., AMEX
500
What are the annual contribution limits for an IRA?
What is $5000
or $6000 if you are 50 or older
500
What is the monthly service charge for maintaining a PREMIER ADVANTAGE Checking? How can you avoid the fee?
What is $30.00. You can avoid the fee if you keep a combined balance of $75,000 or more during a statement cycle.
500
What does it cost to send a wire & which account allows you to send wires at no charge?
What is $25 & Advantage Plus
500
Name 4/7 Bonus Categories to earn extra points.
What is Checking Bonus (20), MTG/HE Bonus (25), LTI Bonus (25), Low Risk Bonus (25), 0@0 Bonus (25), Net Advantage Bonus (25), Cross Sales to new HH Bonus (15)
500
If any of the following are discovered during an audit and additional 5% deduction will be taken and the item will be reported to the Quarterly Scorecard as a 9 point deduction. Name 2 / 4.
Total Branch Cash off $1000+.
Cash / Negotiables are found unsecured.
Audit findings contradict most recent Monthly Self Audit.
Audit findings contradict most recent Quarterly Assertion.